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What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has moved from a nice-to-have to a must-have. Companies are leaving legacy systems behind in...
June 4, 2025
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Choosing the right technology partner can make or break your next transformation project. Whether selecting a Contact Center as a Service (CCaaS) platform, upgrading your contact center, or laying the foundation for future growth, your decision today will echo for years. Especially when the global CCaaS market is...
May 13, 2025
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Miratech, a global IT services and consulting organization, is proud to announce that Maxim Potomakha, Program Manager at Miratech, has been named Manager of The Year at the GSA UK & Ireland Professional Awards 2019.
APRIL 16, 2019, NEW YORK – Miratech, a global IT services and consulting organization, is pleased to announce the release of its annual Corporate Social Responsibility (CSR) report. We share the essential values of our global...
MARCH 7, 2019, NEW YORK – Miratech, a global IT services and consulting organization, is delighted to announce the new board. The change will help improve internal governance, which is part of our strategy to grow to the next...
Miratech, a global IT services and consulting organization, has been named to the very special Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).
Want to get from where you are to where you want to be? You need the right methodology. Guiding your IT projects from inception to success can be a daunting task. In fact, two-thirds of all IT projects started in the US fail,...
Alexander Maximenko, Miratech Director, Applications Development Services, Wins 2019 Ones To Watch Award From IDG
November 12, 2018, New York – Miratech Group welcomes Emily Drenis as the Practice Lead, Customer Experience & Success. She will oversee the enterprise solutions consulting practice at Miratech.
Organizations today exist in an omnichannel world. Unfortunately, many of them have focused on protecting their online channels at the expense of their call centers.
OCTOBER 29, 2018, SEVILLE– Miratech, a global IT services and consulting organization, continues its global expansion with a new 573,000 sq m facility in Seville, Spain.