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Miratech Renews Internationally Recognized ISO Certifications for Quality Management and Security

The global IT and CX company has once again successfully passed the supervisory audit for QMS ISO 9001:2015 and ISMS ISO 27001:2013 certifications, reaffirming its long-standing commitment to excellence in quality management and security practices.   NEW YORK, October 1 – Miratech, a leading global IT and CX services...

October 1, 2024

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The Impact of AI Regulations on the CX Industry: A Global Perspective

As artificial intelligence (AI) becomes increasingly integrated into customer experience (CX) strategies, global regulations are evolving to ensure ethical and responsible use. These regulations significantly impact how businesses implement AI technologies, particularly in the CX industry. Let’s explore the landscape...

August 26, 2024

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October 1, 2024
Miratech Renews Internationally Recognized ISO Certifications for Quality Management and Security

The global IT and CX company has once again successfully passed the supervisory audit for QMS ISO 9001:2015 and ISMS ISO 27001:2013 certifications, reaffirming its long-standing commitment to excellence in quality management and...

Learn more
August 26, 2024
The Impact of AI Regulations on the CX Industry: A Global Perspective

As artificial intelligence (AI) becomes increasingly integrated into customer experience (CX) strategies, global regulations are evolving to ensure ethical and responsible use. These regulations significantly impact how businesses...

Learn more
August 15, 2024
Miratech is Certified as Great Place To Work in India

NEW YORK, August 15, 2024 – Miratech, a leading global IT services and consulting firm is pleased to announce its certification as a Great Place To Work® in India. This certification is a significant achievement, particularly as...

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May 22, 2024
Miratech Appoints Hanna Shuvalova as New Board Member

May 22, 2024, NEW YORK – Miratech Group, a leading global IT services and consulting organization, is pleased to announce the appointment of Hanna Shuvalova to its Board of Directors as an Independent Non-Executive Director,...

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May 13, 2024
Miratech Secures Back-to-Back Victory: Wins Genesys North America Partner Award for Second Consecutive Year

MAY 13, NEW YORK – Miratech, a leading global IT services and customer experience company, announces its second consecutive win of the prestigious Genesys North America Partner Award. This recognition highlights Miratech’s...

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May 9, 2024
AI Implementation Strategies for Contact Centers

Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...

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May 7, 2024
CCaaS and AI: Navigating the Contact Center Landscape

Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...

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April 4, 2024
Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...

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March 20, 2024
Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...

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