TOP NEWS

Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products from top CX and communication companies. The areas covered include unified communications,...

April 4, 2024

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TOP NEWS

Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a Service (CCaaS) market is poised to reach $15 billion by 2029, and over 40% of migrations are...

March 20, 2024

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October 15, 2017
Strategic IT Partnership Keys Shockingly Fast Growth

In an effort to dramatically fast track their growth, Nordic based debt collection/debt purchase company Axactor knew they needed a unique IT strategy. They weren’t simply looking for a mere IT outsourcing, they were looking for strategic IT partnership as a key enabler of the success and growth. In short, they were looking for something Miratech specializes in and that specialty is called Turn-Key IT.

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September 21, 2017
NY’s M-Force 17 Continues Event’s Successful History

As has been the case since Miratech launched the concept, M-Force 2017 in New York was a huge success. M-Force events are global gatherings of Miratech’s executives and partners, joined by Miratech clients including companies such as Axactor, Cutting Edge and Genesys.

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September 5, 2017
Miratech Launches New Website

With a keen understanding that the marketplaces we serve are constantly evolving, Miratech has recently set about the task of rebranding and repositioning the company. The front-facing portion of that effort is our new website.

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June 29, 2017
Miratech a Finalist for Global Sourcing Association (GSA) Award

June 29, 2017, New York – Miratech Group, a Global IT Solutions Provider, is honored to announce that the company has been selected as a finalist for the 2017 Global Sourcing Association (GSA) UK Awards in the category Best Contribution to the Reputation of Outsourcing. The GSA Awards are the industry leading event that recognize innovation and pioneering best practices by suppliers, buyers and advisors.

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June 29, 2017
Miratech Announces New Leadership Hire

Miratech Group announces the addition of Denys Brodskyi to the leadership team as Vice President, Employee Relations. Brodskyi will report directly to CEO, Valeriy Kutsyy and assume responsibility for leading the global Employee Relations function at the company. His responsibilities will include building and executing world-class strategies for training and development, performance management, and employee engagement. Denys will work closely with Olga Skydan, Senior Vice President, Global Sourcing, who continues to lead Miratech's Sourcing and Recruiting functions.

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May 22, 2017
Miratech Launches New Programs at CX17

Miratech, a leading Genesys Professional Services & Consulting Organization is taking its Relentless Performance to new levels by introducing three new programs at the Genesys CX17 2017 conference. These new services help companies accelerate their Genesys programs and improve ROI during their digital transformation to improve customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

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April 24, 2017
Tony De Cicco Joins Miratech Strengthening the Genesys Team

Miratech welcomes Tony De Cicco as the Vice President Customer Intelligence to build the Genesys Practice at Miratech. As a seasoned executive from Genesys, Tony brings a deep understanding of client service coupled with an unparalleled expertise of supporting Genesys products.

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March 31, 2017
Aptic Relies on Miratech’s Award-Winning Success Rate

Determined to continually improve their competitive position and accelerate product time-to-market, Aptic selected Miratech as its long-term strategic partner. With the help of Miratech's multi-award winning track record, Aptic intends to build their capacity and grow their software engineering team in order to meet increasing business demands. Aptic is one of the leading companies within the field of consumer credit on the European market. Their innovative core platform, Aptic ARC, provides account management, accounts receivable, invoice purchasing, factoring and debt collection - all in one or standalone.

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February 22, 2017
Five Consecutive Years of Relentless Performance. Miratech Places in Top 100 Global Outsourcing List

February 20, 2017, Washington, D.C. – For a fifth consecutive year the International Association of Outsourcing Professionals® (IAOP) recognized Miratech as one of the world-leading outsourced service providers on The Global Outsourcing 100® (GO100) list.

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