TOP NEWS

Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products from top CX and communication companies. The areas covered include unified communications,...

April 4, 2024

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TOP NEWS

Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a Service (CCaaS) market is poised to reach $15 billion by 2029, and over 40% of migrations are...

March 20, 2024

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February 13, 2019
Miratech Project Rescue Assessment Methodology

Want to get from where you are to where you want to be? You need the right methodology. Guiding your IT projects from inception to success can be a daunting task. In fact, two-thirds of all IT projects started in the US fail,...

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December 20, 2018
Alexander Maximenko Wins 2019 Ones to Watch Award from IDG

Alexander Maximenko, Miratech Director, Applications Development Services, Wins 2019 Ones To Watch Award From IDG

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November 16, 2018
Emily Drenis, CX Thought Leader, Joins Miratech’s Genesys Team

November 12, 2018, New York – Miratech Group welcomes Emily Drenis as the Practice Lead, Customer Experience & Success. She will oversee the enterprise solutions consulting practice at Miratech.

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November 16, 2018
Whitepaper: Call Centers: The Forgotten Target in Cybersecurity

Organizations today exist in an omnichannel world. Unfortunately, many of them have focused on protecting their online channels at the expense of their call centers.

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October 29, 2018
Miratech Opens New Location in Seville, Spain

OCTOBER 29, 2018, SEVILLE– Miratech, a global IT services and consulting organization, continues its global expansion with a new 573,000 sq m facility in Seville, Spain.

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October 19, 2018
Miratech’s M-Force Conference Connects Global Enterprise and Startup Communities

Miratech Group, a global IT services and consulting organization, hosted the North American session of their annual networking event M-Force that took place in New York City on September 26-27.

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October 12, 2018
Miratech and Axactor Win GSA’s Global IT Outsourcing Project of the Year Award

The Global Sourcing Association has named Miratech and Axactor as winners of the organization’s prestigious Global Sourcing Award 2018 in the category IT Outsourcing (ITO) Project.

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October 10, 2018
How to Avoid a 48-hour Call Center Outage

Download and read the story about one of the world’s largest hospitality providers that could have lost $15 million due to a small miscalculation of the time required for a seemingly simple task.  

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September 19, 2018
Trim Tab Impact DApp

Last month the Seafood Commons released an architecture for a Decentralized Autonomous Industry. This month we are introducing...

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