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Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products from top CX and communication companies. The areas covered include unified communications,...

April 4, 2024

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Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a Service (CCaaS) market is poised to reach $15 billion by 2029, and over 40% of migrations are...

March 20, 2024

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August 19, 2018
ERM Intelligence Quotient: When Your Business Practices Screams the Need for ERM

Risk Management must be an integral component of today’s business organizations.

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July 16, 2018
Miratech’s M-Force18 Kyiv Brings Together 100 Global Technology Leaders

JULY 16, 2018, NEW YORK – Miratech Group, a global IT services and consulting organization, hosted its first session of their annual networking event called M-FORCE on June 21-22 in Kyiv, Ukraine.

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July 15, 2018
AI Talent Pool Extends Far Beyond Silicon Valley

Last year, much of the conversation around artificial intelligence was dominated by headlines about the shortage of “AI talent”...

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July 7, 2018
AI – a Key Player in the Cyber Wars

As the world moves to becoming completely connected through the Internet of Things the amount of types of data available to organizations is increasing exponentially, but so is the number of entry points, putting a strain on cybersecurity teams to keep up.

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July 6, 2018
Here’s Why We Need To Democratize Artificial Intelligence. Here’s Why We Need To Tap Into That

In the summer of 2011, I was giving a lecture on machine translation at a small college in Kathmandu. That afternoon, one student asked me...

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June 29, 2018
The Dream of Democratizing AI Takes Flight. Local Talent Developing Medical Drone Delivery in Nepal

In February 2018, a team of young Nepali engineers successfully conducted a drone delivery test over a one-kilometer distance outside Kathmandu, the Nepali capital.

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June 22, 2018
The Future Age Of Enterprise Risk Management Strategy, Culture And Governance

Having worked as a risk professional in banking for over 20 years, the concept and organization of Enterprise Risk Management has undergone an immense transformation.

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June 17, 2018
Global ERM Survey Results

Every year, the Risk Management Society (RIMS) conducts an annual global survey of companies to obtain insights into their risk management practices.

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June 8, 2018
Transformation Is a Journey – You’re Going to Need a Roadmap

Transformation should take you where you want to go on the best route and in the best vehicle to get you there.

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