TOP NEWS
At Genesys Xperience 2026, much of the discussion focused on agentic AI and what it means for the future of customer experience. But one of the most practical sessions focused on something less glamorous and arguably more important: customer experience integration. As Erik Delorey, Director of Innovation Engineering...
September 4, 2026
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TOP NEWS
International legal executive brings more than 20 years of experience across global technology businesses. New York, September 1, 2026 – Miratech, a leading global IT and CX services and consulting company, today announces the appointment of Israel Ismail as SVP Legal & General Counsel, effective September 1,...
September 1, 2026
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NEW YORK, February 20, 2025 – Miratech, a leading global IT and CX services and consulting company, has been recognized as one of the world’s top 100 outsourcing firms in the 2025 Global Outsourcing 100® list by the International...
Enterprises in sectors like financial services, healthcare, technology, and telecom face serious challenges when managing customer interactions. While off-the-shelf Contact Center as a Service (CCaaS) solutions promise faster...
Erik Delorey, Director of Innovation Engineering at Miratech summarizes the history of AI, from simple tools to CX transformation Artificial Intelligence (AI) has been around for over six decades, debuting in 1956. While early AI...
NEW YORK, 4th February 2025 – Miratech, a leading global IT and CX services and consulting company, today announced it has joined the Google Cloud Partner Advantage Program for Central and Eastern Europe as a Partner Level partner...
Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...
For organizations still relying on on-premises infrastructure, the choice to move to the cloud isn’t just about modernizing technology; it’s about survival, scalability, and staying competitive. If you’re a contact center director...
Artificial intelligence (AI) is reshaping customer experience (CX) strategies across industries, and financial services are no exception. Banks, insurers, and financial institutions are embracing AI to create experiences that feel...
Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...
The prestigious industry award recognizes Miratech’s commitment to talent acquisition excellence, innovation, and creating meaningful employment opportunities across the globe. DUBLIN, IRELAND – November 11, 2024 – Miratech, a...