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Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a Service (CCaaS) market is poised to reach $15 billion by 2029, and over 40% of migrations are...

March 20, 2024

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Accelerate CX Transformation with Managed Services

No matter what business you are running, you want your customers to have the best experience possible when they interact with your brand. CX transformation plays a crucial role in making sure that every customer interaction exceeds expectations. To make sure customers’ journeys are seamless, you must have the...

March 11, 2024

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May 30, 2023
Leverage Managed Services to Optimize CX

Does your organization have everything in place to keep moving your Customer Experience (CX) technology forward? … because successfully deploying CX solutions is just the start of your CX journey. Ensure your next steps really...

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May 26, 2023
Miratech Announces Gold Sponsorship Participation at Genesys Xperience

May 25, 2023, NEW YORK – Miratech, a leading Business Transformation as a Service company, is excited to announce its participation in Genesys Xperience 2023, one of the industry’s premier events focused on customer experience and...

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May 5, 2023
Miratech Welcomes Justin Kearney as the New Vice President of People

May 5, 2023, NEW YORK – Miratech, a leading IT services and consulting organization, welcomes Justin Kearney to its senior management team as the VP of People. In his new role, Mr. Kearney will contribute to delivering...

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May 1, 2023
Miratech Welcomes Raj Atwal as New Executive Vice President of Corporate Development

May 1, 2023, NEW YORK – Miratech, a leading IT services and consulting organization, welcomes Raj Atwal to its executive leadership team as Executive Vice President of Corporate Development. In his new role, Mr. Atwal will...

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April 28, 2023
4 Ways to Improve Customer Experience (CX) in Contact Centers

How CX Helps Scale Business Growth Are you searching for ways to boost your business growth by improving your customer experience? Discover the power of easily scalable CX solutions to unlock the full potential of your contact...

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April 25, 2023
Miratech Named Winner of the Global InfoSec Award 2023

NEW YORK APRIL 25, 2023 – Miratech, a leading global IT services and consulting company, announced today that Cyber Defense Magazine (CDM), the industry’s leading electronic information security magazine, has named Oleg Khudiakov,...

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April 12, 2023
Navigating the Evolving Landscape of Communication Technology: Key Takeaways from Enterprise Connect 2023

In the ever-evolving world of communication technology, staying up to date with the latest advancements is crucial. This is especially true for businesses that rely on communication tools to connect with their customers and...

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April 4, 2023
How IT Outsourcing Services Can Help You Keep Up with Tech Trends

Have you ever kept up with the big tech trends by using IT outsourcing services? The Enterprise Strategy Group’s (ESG) 2023’s Technology Spending Intentions Survey found that IT outsourcing will be important for organizations...

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March 24, 2023
Miratech Named Winner in the 19th Annual Globee® Cybersecurity Awards

NEW YORK, March 23 2023 – Miratech, a leading global IT services and consulting company, announced today that The Globee® Awards, organizers of the world’s premier business awards programs and business ranking lists, has named...

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