Miratech Secures Back-to-Back Victory: Wins Genesys North America Partner Award for Second Consecutive Year

MAY 13, NEW YORK – Miratech, a leading global IT services and customer experience company, announces its second consecutive win of the prestigious Genesys North America Partner Award. This recognition highlights Miratech’s unwavering commitment to customer experience (CX) excellence and its pivotal role in driving...

May 13, 2024

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AI Implementation Strategies for Contact Centers

Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone a remarkable transformation, particularly within the realm of customer experience...

May 9, 2024

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January 3, 2024
Miratech Announces Launch of MiraCloud Service Offering on AWS Marketplace

NEW YORK, January 4 – Miratech, a global IT services and consulting organization, introduces MiraCloud on AWS Marketplace, a major step in transforming Contact Center as a Service (CCaaS) platforms and reshaping the customer...

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November 16, 2023
8 Ways to Prepare Your Customer Support Team for Black Friday with MiraCloud

Discover how MiraCloud can empower large organizations to proactively manage their customer support teams for the Black Friday and Cyber Monday rush.

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November 15, 2023
Business Transformation Services to Enhance Security: Miratech and LERETA Success Story

A leading financial services company, LERETA, which provides real estate tax and flood services, felt the urge for improvement. They wanted to enhance their position in the market, utilizing operational process transformation,...

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October 25, 2023
Embracing the Future of Contact Centers: Navigating the Genesys Engage On-Premises Transformation

As Halloween approaches, the contact center world faces a spine-tingling event – the change that Genesys Engage on-premises software is undergoing. Are you on Genesys on-premises? Then, in this post, we’ll unravel the mystery...

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October 17, 2023
Revolutionizing Agribusiness Through Digital Transformation: Miratech and Kernel Success Story

Discover how Kernel and Miratech's digital transformation revolutionized agribusiness, boosting productivity and data-driven insights.

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August 1, 2023
Boost Your Contact Center Efficiency with Google CCAI and Miratech

Looking to supercharge the customer and agent experience in your organization? Google Contact Center AI (CCAI) Platform is a great contact center solution developed by Google. The platform offers security, modern digital and...

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July 25, 2023
Unlocking Business Transformation: Enhancing KPOs and KPIs with Emerging Technologies

Genesys Xperience 2023 was indeed an inspiring and bold new way to ignite customer and employee satisfaction. As part of the event, Miratech who was also exhibiting at the event, contributed to the unique set of discussions with...

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July 24, 2023
Miratech CEO, Valeriy Kutsyy, Recognized as a Top 100 USA Entrepreneur with Ukrainian Origins

NEW YORK, July 23 – Miratech, a leading global IT and consulting services organization, is pleased to announce that its CEO, Valeriy Kutsyy, has been named among the Top 100 USA Entrepreneurs with Ukrainian Origins by TOP USA...

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July 21, 2023
IFC and Horizon Capital Invest in Miratech to Strengthen Ukraine’s IT Sector and Promote Economic Resilience

NEW YORK, July 21, 2023 – Miratech, a leading global IT services and consulting company, is pleased to announce that it has received an investment from IFC, in partnership with Horizon Capital. This historic collaboration is part...

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