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Cloud migration is no longer optional—it’s inevitable. According to Gartner, 85% of organizations will adopt a cloud-first strategy by 2025, yet over half of migrations stall or fail due to lack of expertise, resources, or...

Seasoned technology, media, and telecoms leader brings decades of experience in growing and maturing global companies. New York, October 1, 2025 – Miratech, a leading global IT and CX services and consulting firm, today...

Every CX leader today is asking the same question: Is AI in customer experience delivering real value, or is it still just hype? The answer is mixed. On one hand, AI-powered customer experience is transforming how contact...

Enterprises are under pressure. Customers expect seamless digital-first experiences, but legacy systems hold many organizations back. According to Gartner, more than 85% of organizations will adopt a cloud-first strategy by...

At Genesys Xperience, Tiffany & Co. took the stage with Miratech to share the story behind one of the fastest global cloud migrations in luxury retail sector. This is a condensed and lightly edited transcript of the...

NEW YORK, August 28, 2025 – Miratech, a leading global IT and CX services and consulting firm, is pleased to announce the renewal of its Great Place To Work® certification in India for the second year in a row. This prestigious...

Modern contact centers are built for so much more than most organizations ever tap into. Despite enterprises investing heavily in powerful CX platforms, underused contact center features are everywhere and they’re costing...

An Interview with Justin Kearney, Senior VP of People at Miratech At Miratech, performance is built on a culture built on trust, transparency, and continuous growth. In this interview, Justin Kearney, our Senior VP of...

Lee Trenam, VP of Business Development at Miratech, shares his perspective on how financial services can deliver meaningful, measurable CX transformation. Customer experience in financial services is being redefined from the...