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Miratech Appoints Naveen Menon as Chief Operating Officer

Seasoned technology, media, and telecoms leader brings decades of experience in growing and maturing global companies. New York, October 1, 2025 – Miratech, a leading global IT and CX services and consulting firm, today announces the appointment of Naveen Menon as Chief Operating Officer (COO), effective...

October 1, 2025

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The Real State of AI in Customer Experience Today — What’s Working and What’s Not

Every CX leader today is asking the same question: Is AI in customer experience delivering real value, or is it still just hype? The answer is mixed. On one hand, AI-powered customer experience is transforming how contact centers operate. Virtual agents, agent assist, and predictive analytics are already proving their...

September 29, 2025

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June 22, 2018
The Future Age Of Enterprise Risk Management Strategy, Culture And Governance

Having worked as a risk professional in banking for over 20 years, the concept and organization of Enterprise Risk Management has undergone an immense transformation.

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June 17, 2018
Global ERM Survey Results

Every year, the Risk Management Society (RIMS) conducts an annual global survey of companies to obtain insights into their risk management practices.

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June 8, 2018
Transformation Is a Journey – You’re Going to Need a Roadmap

Transformation should take you where you want to go on the best route and in the best vehicle to get you there.

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June 7, 2018
Miratech Named a Super Star for Sustained Excellence

June 7, New York – Miratech Group, a global IT services and consulting organization, is delighted to announce that the company was named in the Super Stars sub-list of the 2018 Global Outsourcing 100®.

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June 7, 2018
Do Banks Need to Morph into Technology Firms?

Horst Walther Interim Management & Turnaround Management, Managing Director at SiG Software Integration GmbH Well, they...

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May 30, 2018
Miratech Recognized as Global Sourcing Association (GSA) UK Top Performer 2018

May 25, 2018, New York – Miratech Group, a global IT services and consulting organization, is delighted to announce that the company has been selected as a Global Sourcing Association (GSA) UK Top Performer 2018. This is a newly established accolade aimed at promoting and rewarding those players that deliver exceptional results for their companies, clients and customers and give back to the industry itself.

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May 29, 2018
IT General Controls

IT General Controls

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May 10, 2018
Miratech a Shortlisted Nominee in Three Categories for Global Sourcing Association (GSA) Awards

May 10, 2018, New York – Miratech Group, a global IT services and consulting organization, is delighted to announce that the company has been shortlisted for the 2018 GSA Global Sourcing Awards. This prestigious and widely-known within the industry award recognizes the companies that provide a proven track record of excellence in strategic sourcing. The winners will be announced at the Global Sourcing Summit, taking place on October 1st-3rd at Cape Town International Convention Center, Cape Town, South Africa.

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April 30, 2018
Miratech Set to Launch Two New Genesys Solutions at CX18

Miratech Group, a global IT services and consulting company, is proud to announce the launch of two new Genesys solutions at CX18, the industry’s premier customer experience event, taking place May 1-4 in Nashville, Tennessee.

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