TOP NEWS
At Genesys Xperience 2026, much of the discussion focused on agentic AI and what it means for the future of customer experience. But one of the most practical sessions focused on something less glamorous and arguably more important: customer experience integration. As Erik Delorey, Director of Innovation Engineering...
September 4, 2026
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TOP NEWS
International legal executive brings more than 20 years of experience across global technology businesses. New York, September 1, 2026 – Miratech, a leading global IT and CX services and consulting company, today announces the appointment of Israel Ismail as SVP Legal & General Counsel, effective September 1,...
September 1, 2026
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November 12, 2018, New York – Miratech Group welcomes Emily Drenis as the Practice Lead, Customer Experience & Success. She will oversee the enterprise solutions consulting practice at Miratech.
Organizations today exist in an omnichannel world. Unfortunately, many of them have focused on protecting their online channels at the expense of their call centers.
OCTOBER 29, 2018, SEVILLE– Miratech, a global IT services and consulting organization, continues its global expansion with a new 573,000 sq m facility in Seville, Spain.
Miratech Group, a global IT services and consulting organization, hosted the North American session of their annual networking event M-Force that took place in New York City on September 26-27.
The Global Sourcing Association has named Miratech and Axactor as winners of the organization’s prestigious Global Sourcing Award 2018 in the category IT Outsourcing (ITO) Project.
Download and read the story about one of the world’s largest hospitality providers that could have lost $15 million due to a small miscalculation of the time required for a seemingly simple task.
Last month the Seafood Commons released an architecture for a Decentralized Autonomous Industry. This month we are introducing...
Risk Management must be an integral component of today’s business organizations.
JULY 16, 2018, NEW YORK – Miratech Group, a global IT services and consulting organization, hosted its first session of their annual networking event called M-FORCE on June 21-22 in Kyiv, Ukraine.