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AI in telecom is transforming the way customer experiences are delivered. Not by replacing people, but by making the customer journey intelligent, predictable, and far easier to navigate. According to Forrester’s 2024 CX Index, the telecommunications industry is in the bottom third for customer satisfaction. Customers...
December 2, 2025
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Cloud migration is no longer optional—it’s inevitable. According to Gartner, 85% of organizations will adopt a cloud-first strategy by 2025, yet over half of migrations stall or fail due to lack of expertise, resources, or clear strategy. For highly regulated sectors like finance, healthcare, and telecommunications,...
October 29, 2025
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IT and consulting services company to showcase a new comprehensive training solution for industry leading Genesys Customer Experience Platform users
Miratech, a global IT services and consulting organization, is proud to announce that Maxim Potomakha, Program Manager at Miratech, has been named Manager of The Year at the GSA UK & Ireland Professional Awards 2019.
APRIL 16, 2019, NEW YORK – Miratech, a global IT services and consulting organization, is pleased to announce the release of its annual Corporate Social Responsibility (CSR) report. We share the essential values of our global...
MARCH 7, 2019, NEW YORK – Miratech, a global IT services and consulting organization, is delighted to announce the new board. The change will help improve internal governance, which is part of our strategy to grow to the next...
Miratech, a global IT services and consulting organization, has been named to the very special Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®).
Want to get from where you are to where you want to be? You need the right methodology. Guiding your IT projects from inception to success can be a daunting task. In fact, two-thirds of all IT projects started in the US fail,...
Alexander Maximenko, Miratech Director, Applications Development Services, Wins 2019 Ones To Watch Award From IDG
November 12, 2018, New York – Miratech Group welcomes Emily Drenis as the Practice Lead, Customer Experience & Success. She will oversee the enterprise solutions consulting practice at Miratech.
Organizations today exist in an omnichannel world. Unfortunately, many of them have focused on protecting their online channels at the expense of their call centers.