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What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has moved from a nice-to-have to a must-have. Companies are leaving legacy systems behind in...
June 4, 2025
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Choosing the right technology partner can make or break your next transformation project. Whether selecting a Contact Center as a Service (CCaaS) platform, upgrading your contact center, or laying the foundation for future growth, your decision today will echo for years. Especially when the global CCaaS market is...
May 13, 2025
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Miratech Group, a global IT services and consulting organization, hosted the North American session of their annual networking event M-Force that took place in New York City on September 26-27.
The Global Sourcing Association has named Miratech and Axactor as winners of the organization’s prestigious Global Sourcing Award 2018 in the category IT Outsourcing (ITO) Project.
Download and read the story about one of the world’s largest hospitality providers that could have lost $15 million due to a small miscalculation of the time required for a seemingly simple task.
Last month the Seafood Commons released an architecture for a Decentralized Autonomous Industry. This month we are introducing...
Risk Management must be an integral component of today’s business organizations.
JULY 16, 2018, NEW YORK – Miratech Group, a global IT services and consulting organization, hosted its first session of their annual networking event called M-FORCE on June 21-22 in Kyiv, Ukraine.
Last year, much of the conversation around artificial intelligence was dominated by headlines about the shortage of “AI talent”...
As the world moves to becoming completely connected through the Internet of Things the amount of types of data available to organizations is increasing exponentially, but so is the number of entry points, putting a strain on cybersecurity teams to keep up.
In the summer of 2011, I was giving a lecture on machine translation at a small college in Kathmandu. That afternoon, one student asked me...