We knew from the outset that our experience with Miratech and their relentless pursuit to provide superior service would enable us to achieve our aggressive growth strategy.
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ENGINEERING YOUR TECHNOLOGY VISION
Imagine if your IT team was already assembled; ready to relentlessly work for you?
Relentless Performance, Guaranteed Success.
Service Innovations
No matter what project, platform or program, our Value Innovation Model
delivers exceptional results at every engagement level, every time.
Turn-Key Solutions
The Perfect Alignment of Corporate and Department Goals. A True Partnership Built On Trust. We Manage the Entire IT Business Function To Ensure The Organization’s Success Learn more ⟶
Managed Engagement
The Leadership and Teamwork to Effectively Manage Your Projects at the Lowest Cost per Deliverable Learn more ⟶
Team Extension
Our High Performing Talent Delivers the Skills and Capacity You Need to Be Successful. Guaranteed Learn more ⟶Ready for Success?
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Our Experience
Testimonials
Relentless Praise for Relentless Performance
Endre Rangnes
Former CEO, Axactor
Miratech is one of many outsource partners that’s helped Genesys grow to more than $850 million in revenue by developing program applications, deploying products, and working with their end users, among other things. We’ve worked to make Miratech part of the team. They get our evolving needs, and they’re flexible in their business model.
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Paul Segre
CEO, Genesys
“Miratech has been an excellent partner, seamlessly augmenting our staff to provide design and implementation guidance that enabled us to steer the business regarding requirements, develop call flows and perform quality testing, manage cutover, and provide post-deployment support. I strongly endorse Miratech as a preferred partner and look forward to a continued...
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Chris Brocato
Director Information Technology, ITSM and Unified Communications, LeafFilter
“Miratech’s unwavering focus on delivering quality results, even in the midst of adversity, is a testament to Miratech’s exceptional work ethic and commitment to excellence. It is truly a pleasure to work with such a talented and capable team, and I would highly recommend Miratech as a partner!”
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Juhi Verma
Head of DevOps Engineering, SwissID
“Miratech has been an excellent partner in our migration from multiple legacy on-prem contact center solutions to Genesys CX. Miratech seamlessly augmented our staff to provide a project and implementation team that was able to work with the business and product owners to write requirements, develop call flows and technical documentation, perform QA, manage cutovers,...
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Jennifer Forson
Sr Director Omni Channel Digital Engagement, Lumen
“Working with Miratech was a game-changer for our Digital Agribusiness project. Their expertise, transparency, and commitment to quality were evident from the outset. The collaborative effort resulted in a comprehensive digital transformation that has revolutionized our operations, empowering our agronomists with data-driven insights and optimizing our agribusiness...
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Andrey Peshiy
CIO, Kernel
“Miratech’s expertise has been invaluable in helping us overcome challenges and meet our goals for optimizing and supporting our newly deployed Genesys Cloud CX Platform. Their friendly, professional and flexible approach, along with their unwavering support, not only resolved issues but also accelerated our program. We’re excited about our ongoing partnership, which...
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Brent Bucey
Omni Channel Technical Manager, ACA
“Miratech’s support and expertise on multiple fronts of our business has been invaluable. We were able to stand out from our competition and gain new revenue avenues with Miratech’s help. We feel more confident in our security processes, customer experience journeys, and seamless integration between our systems. With Miratech’s help we were able to expand our customer...
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John Walsh
CEO, Lereta
Since 2021, we have had the opportunity to engage in a team expansion partnership with Miratech. Our collaboration is a pivotal component of our workforce strategy. Miratech has supplied us with a dedicated team of professionals who seamlessly integrate into our organization, contributing to both front-end and back-end enhancements to our investment application as...
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Zachary Zapata
Director of Engineering, Stockpile
“We were looking for a partner that would be able to deliver both implementation and long-term support services for our Genesys Cloud migration. Miratech was chosen based on their existing deep relationship and expertise with Genesys products, as well as their MiraCloud offering which provided us a predicable cost model, eliminating the need for the typically hefty...
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Ryan Scullen
Senior Program Manager, Customer Connect Finning International
“Miratech team contributed to a critical Genesys integration, helping us secure new business, expand with enterprise clients, and open partnerships with platforms like Five9, Dynamics, Talkdesk, Zendesk, and AWS. Miratech’s technical expertise in customer experience has enhanced our integration solutions, driving growth in our partner program.”
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David Butler
SVP Product and Strategy at Glance
“The migration to Genesys Cloud with MiraCloud has been a game-changer for us. We’ve streamlined our operations, enhanced our capabilities, and can now provide even better service to
our clients. The support from MiraCloud has been exceptional, ensuring a smooth transition and ongoing success.”
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Dean Filandrinos
Chief Information Officer and Vice President of Strategic Operations at SafetyCall
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