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Sr Director Omni Channel Digital Engagement, Lumen
Miratech has been an excellent partner in our migration from multiple legacy on-prem contact center solutions to Genesys CX. Miratech seamlessly augmented our staff to provide a project and implementation team that was able to work with the business and product owners to write requirements, develop call flows and technical documentation, perform QA, manage cutovers, and provide production support. I have recommended Miratech to several of our peers in the industry and look forward to a continued partnership as we are transforming our customer experience.