Barcelona; June 9-11, 2009 G-Force 2009 User Conference, held by Genesys in Barcelona, Spain on June 9-11 is the company's most important international event to give an insight into the industry trends, IT strategies and solutions combined with the hand-on expertise of contact center managers, IT professionals and customer service executives to provide end user with leverage for the competitiveness of his company and efficient cost management. The themes of the conference this year were on innovations, the most recent offerings from Genesys, new business models and technologies to converge solutions, customers and vendors.