Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...
For organizations still relying on on-premises infrastructure, the choice to move to the cloud isn’t just about modernizing technology; it’s about survival, scalability, and staying competitive. If you’re a contact center director...
Artificial intelligence (AI) is reshaping customer experience (CX) strategies across industries, and financial services are no exception. Banks, insurers, and financial institutions are embracing AI to create experiences that feel...
Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...
The prestigious industry award recognizes Miratech’s commitment to talent acquisition excellence, innovation, and creating meaningful employment opportunities across the globe. DUBLIN, IRELAND – November 11, 2024 – Miratech, a...
The global IT and CX company has once again successfully passed the supervisory audit for QMS ISO 9001:2015 and ISMS ISO 27001:2013 certifications, reaffirming its long-standing commitment to excellence in quality management and...
As artificial intelligence (AI) becomes increasingly integrated into customer experience (CX) strategies, global regulations are evolving to ensure ethical and responsible use. These regulations significantly impact how businesses...
NEW YORK, August 15, 2024 – Miratech, a leading global IT services and consulting firm is pleased to announce its certification as a Great Place To Work® in India. This certification is a significant achievement, particularly as...
May 22, 2024, NEW YORK – Miratech Group, a leading global IT services and consulting organization, is pleased to announce the appointment of Hanna Shuvalova to its Board of Directors as an Independent Non-Executive Director,...