Looking to supercharge the customer and agent experience in your organization? Google Contact Center AI (CCAI) Platform is a great contact center solution developed by Google. The platform offers security, modern digital and...
Genesys Xperience 2023 was indeed an inspiring and bold new way to ignite business transformation, customer and employee satisfaction. As part of the event, Miratech who was also exhibiting at the event, contributed to the...
In today’s fast-paced digital landscape, delivering exceptional customer experience (CX) is crucial for maintaining competitive advantage. Leveraging managed services provides businesses with the expertise and agility needed to...
Proven Ways to Improve Customer Experience in Contact Centers Delivering an outstanding customer experience in contact centers is more important than ever in today’s competitive landscape. Customers expect fast, personalized, and...
In the ever-evolving world of communication technology, staying up to date with the latest advancements is crucial. This is especially true for businesses that rely on communication tools to connect with their customers and...
Have you ever kept up with the big tech trends by using IT outsourcing services? The Enterprise Strategy Group’s (ESG) 2023’s Technology Spending Intentions Survey found that IT outsourcing will be important for organizations...
Delivering world-class customer experience (CX) means keeping ahead of CX trends. Find out how to elevate your contact center by joining Enterprise Connect gold sponsors Miratech, March 27 – 30, 2023. Our global CX experts will be...
Let’s talk about ways to transform customer experience with the most reliable partner in the CCaaS industry – Miratech, and our new service – MiraCloud. So, you want to transform your contact center and enhance user experience? Or...
Public Cloud, Hybrid Cloud and Multi-Tenancy Insights Public cloud security is often misunderstood. Did you know that public cloud solutions can be as secure as on-premises ‘private’ clouds and hybrid cloud solutions? In fact,...