Embracing the Future of Contact Centers: Navigating the Genesys Engage On-Premises Transformation

As Halloween approaches, the contact center world faces a spine-tingling event – the change that Genesys Engage on-premises software is undergoing. Are you on Genesys on-premises? Then, in this post, we’ll unravel the mystery behind the software’s transformation phase and help you navigate the foggy path ahead.

Understanding Genesys Engage On-Premises Future: What’s at Stake

The world of contact center technology is evolving, and Genesys, a prominent industry player, is exploring new horizons for its Engage on-premises solution. This signifies a shift in the industry landscape, sparking curiosity about the future of Genesys Engage for those who rely on it. It’s essential to stay ahead of the curve and understand what this evolving landscape means for your business.

With thousands of customers currently utilizing systems that are advancing toward their next phase, it’s evident that the contact center industry is exploring cloud-based solutions. The cloud offers a world of opportunities, promising innovation, AI & ML integration, automation, and an enhanced customer experience. During these changes, what options do Genesys Engage customers have in the short term?

Navigating the Long-Term Challenges: Support and Solutions

We recognize that, for customers who still rely on on-premises contact center solutions, dependable customer support remains a lifeline. At Miratech, we not only commit to providing exceptional support but also do so at a fraction of the cost.

By choosing our services, customers can not only ensure that their existing systems run smoothly and efficiently but also gain a strategic partner who can pave the way for their future, just as we have with Genesys’s product line for the past 23 years.

Our dedicated team is well-versed in navigating the complexities of on-premises systems, ensuring that any issues, past, present, or future, are swiftly addressed.

Miratech’s Unwavering Support: Your On-Premises Lifeline

Miratech has been the engineering and customer support partner to Genesys for over 23 years, supporting 90% of their product line.


miratech and genesys partnership


What’s more, we’re not just about maintaining the status quo; we’re geared towards proactive evolution. Our services encompass a pathway to cloud migration, so when the time is right, your business can seamlessly transition to the future, harnessing the benefits of cloud technology without disruption.

For decades, Miratech has been one of Genesys’ longest-standing vendors partners, and that has been critical to Genesys’ global success as an industry-leading platform provider. Miratech’s contribution in R&D, Tier 3 Customer Support as well as project delivery, have enhanced Genesys’ ability to support the largest enterprise customers in the world. As a testament to our involvement, Miratech has been selected by Genesys as Services Partner of the Year in North America.



Miratech’s Assistance for On-Premises Contact Centers

  • Minimize Security Risks: Miratech offers ongoing support and updates so that your on-premises system doesn’t become vulnerable to security threats. The absence of security patches could lead to data breaches and regulatory compliance issues.
  • Lower Maintenance Costs: Legacy systems require regular maintenance and IT resources. These ongoing expenses can significantly impact on your bottom line. We know Genesys’s product line inside out. The technical excellence that comes from 23+ years of developing the core code side-by-side with the Genesys team.
  • Get Specialist Customer Support at a Third of the Cost: With Genesys’s customer support prices going up, we offer you unlimited access to our customer support team for a fraction of the cost. Get support and troubleshooting solutions to keep your Genesys Engage on-premises platform fully operational so you can always enhance your customers’ experience.

The Innovation Standstill Dilemma for Genesys Engage On-Premises

The most significant drawbacks and concerns for customers still using on-premises contact center solutions as providers cease new feature development, updates, and debugging, coupled with the threat of a 20% price increase in customer support for a stagnant platform. This can be summed up as the “Innovation Standstill Dilemma.”

In this age of rapid technological advancement and dynamic customer expectations, businesses cannot afford to be stagnant. By sticking to on-premises solutions under these circumstances, they risk falling behind the curve, missing out on game-changing innovations, and failing to meet the evolving demands of their customers.

genesys engage on-premises transformation

Embracing the Cloud: A Path to Continuous Improvement

In contrast, embracing cloud-based contact center solutions opens the door to a world of continuous improvement and agility. Cloud solutions empower businesses to stay on the cutting edge of technology, adapt swiftly to market changes, and consistently enhance the customer experience.

When making the transition to the cloud, companies aren’t just investing in technology; they’re investing in their future, ensuring they remain competitive and customer-focused in a world that never stops evolving.

Miratech’s Two-Fold Solution for Genesys Engage On-Premises Users

In short, we offer a two-fold solution – cost-effective support for today and a roadmap to a more innovative, agile, and customer-centric future. Our commitment to providing cost-effective support for your current on-premises systems means you can rely on us to keep your operations running smoothly, efficiently, and cost-effectively.

But that’s not where our journey together ends. We are forward-thinkers and recognize that the business landscape is evolving faster than ever. As the industry pivots toward cloud-based solutions, we’re your strategic partner, guiding your transformation with a well-defined roadmap. We ensure that you don’t just keep up with innovation; you become the innovator.

Contact us today to explore how we can tailor our cost-effective support and innovation roadmap to your specific needs.



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