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Miratech Celebrates Great Place To Work® Certification Renewal in India for Second Consecutive Year

NEW YORK, August 28, 2025 – Miratech, a leading global IT and CX services and consulting firm, is pleased to announce the renewal of its Great Place To Work® certification in India for the second year in a row. This prestigious recognition highlights Miratech’s focus on creating an exceptional workplace culture,...

August 28, 2025

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Top 5 Underused Contact Center Features That Transform CX

Modern contact centers are built for so much more than most organizations ever tap into. Despite enterprises investing heavily in powerful CX platforms, underused contact center features are everywhere and they’re costing companies real ROI. From agent efficiency to customer satisfaction, these overlooked features can...

August 14, 2025

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March 11, 2025
What’s Next for CX? Key Themes We’re Watching at Enterprise Connect 2025

Enterprise Connect 2025 is right around the corner, and the buzz is already building. Every year, this event brings together the brightest minds in customer experience (CX), contact center innovation, and cloud technology. This...

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February 20, 2025
Miratech Recognized as a ‘Leader’ in the IAOP’s 2025 Global Outsourcing 100 List

NEW YORK, February 20, 2025 – Miratech, a leading global IT and CX services and consulting company, has been recognized as one of the world’s top 100 outsourcing firms in the 2025 Global Outsourcing 100® list by the International...

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February 19, 2025
Why Off-the-Shelf CCaaS Solutions Can Fall Short

Enterprises in sectors like financial services, healthcare, technology, and telecom face serious challenges when managing customer interactions. While off-the-shelf Contact Center as a Service (CCaaS) solutions promise faster...

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February 11, 2025
A Brief History of AI: From Tools to Transformation

Erik Delorey, Director of Innovation Engineering at Miratech summarizes the history of AI, from simple tools to CX transformation Artificial Intelligence (AI) has been around for over six decades, debuting in 1956. While early AI...

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January 30, 2025
Miratech Joins Google Cloud Partner Advantage Program in Central and Eastern Europe

NEW YORK, 4th February 2025 – Miratech, a leading global IT and CX services and consulting company, today announced it has joined the Google Cloud Partner Advantage Program for Central and Eastern Europe as a Partner Level partner...

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January 13, 2025
Exposing the Hidden Costs of Picking the Wrong CCaaS Vendor

Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...

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December 11, 2024
Why Should Companies Move from On-Prem to Cloud?

For organizations still relying on on-premises infrastructure, the choice to move to the cloud isn’t just about modernizing technology; it’s about survival, scalability, and staying competitive. If you’re a contact center director...

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December 11, 2024
Transforming Customer Experience in Financial Services with AI

Artificial intelligence (AI) is reshaping customer experience (CX) strategies across industries, and financial services are no exception. Banks, insurers, and financial institutions are embracing AI to create experiences that feel...

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November 20, 2024
How to Balance AI and Human Intelligence in Modern Contact Centers

Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...

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