A leading financial services company, LERETA, which provides real estate tax and flood services, felt the urge for improvement. They wanted to enhance their position in the market, utilizing operational process transformation,...
As Halloween approaches, the contact center world faces a spine-tingling event – the change that Genesys Engage on-premises software is undergoing. Are you on Genesys on-premises? Then, in this post, we’ll unravel the mystery...
Discover how Kernel and Miratech's digital transformation revolutionized agribusiness, boosting productivity and data-driven insights.
Looking to supercharge the customer and agent experience in your organization? Google Contact Center AI (CCAI) Platform is a great contact center solution developed by Google. The platform offers security, modern digital and...
Genesys Xperience 2023 was indeed an inspiring and bold new way to ignite customer and employee satisfaction. As part of the event, Miratech who was also exhibiting at the event, contributed to the unique set of discussions with...
Does your organization have everything in place to keep moving your Customer Experience (CX) technology forward? … because successfully deploying CX solutions is just the start of your CX journey. Ensure your next steps really...
How CX Helps Scale Business Growth Are you searching for ways to boost your business growth by improving your customer experience? Discover the power of easily scalable CX solutions to unlock the full potential of your contact...
In the ever-evolving world of communication technology, staying up to date with the latest advancements is crucial. This is especially true for businesses that rely on communication tools to connect with their customers and...
Have you ever kept up with the big tech trends by using IT outsourcing services? The Enterprise Strategy Group’s (ESG) 2023’s Technology Spending Intentions Survey found that IT outsourcing will be important for organizations...