A leading financial services company, LERETA, which provides real estate tax and flood services, felt the urge for improvement. They wanted to enhance their position in the market, utilizing operational process transformation,...
As Halloween approaches, the contact center world faces a spine-tingling event – the change that Genesys Engage on-premises software is undergoing. Are you on Genesys on-premises? Then, in this post, we’ll unravel the mystery...
Discover how Kernel and Miratech's digital transformation revolutionized agribusiness, boosting productivity and data-driven insights.
Looking to supercharge the customer and agent experience in your organization? Google Contact Center AI (CCAI) Platform is a great contact center solution developed by Google. The platform offers security, modern digital and...
Genesys Xperience 2023 was indeed an inspiring and bold new way to ignite business transformation, customer and employee satisfaction. As part of the event, Miratech who was also exhibiting at the event, contributed to the...
In today’s fast-paced digital landscape, delivering exceptional customer experience (CX) is crucial for maintaining competitive advantage. Leveraging managed services provides businesses with the expertise and agility needed to...
Proven Ways to Improve Customer Experience in Contact Centers Delivering an outstanding customer experience in contact centers is more important than ever in today’s competitive landscape. Customers expect fast, personalized, and...
In the ever-evolving world of communication technology, staying up to date with the latest advancements is crucial. This is especially true for businesses that rely on communication tools to connect with their customers and...
Have you ever kept up with the big tech trends by using IT outsourcing services? The Enterprise Strategy Group’s (ESG) 2023’s Technology Spending Intentions Survey found that IT outsourcing will be important for organizations...