NEW YORK, August 28, 2025 – Miratech, a leading global IT and CX services and consulting firm, is pleased to announce the renewal of its Great Place To Work® certification in India for the second year in a row. This prestigious...
Modern contact centers are built for so much more than most organizations ever tap into. Despite enterprises investing heavily in powerful CX platforms, underused contact center features are everywhere and they’re costing...
An Interview with Justin Kearney, Senior VP of People at Miratech At Miratech, performance is built on a culture built on trust, transparency, and continuous growth. In this interview, Justin Kearney, our Senior VP of People,...
Lee Trenam, VP of Business Development at Miratech, shares his perspective on how financial services can deliver meaningful, measurable CX transformation. Customer experience in financial services is being redefined from the...
What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has...
Choosing the right technology partner can make or break your next transformation project. Whether selecting a Contact Center as a Service (CCaaS) platform, upgrading your contact center, or laying the foundation for future growth,...
NEW YORK, April 15, 2025 – Miratech, a leading global IT and CX services and consulting company, announced today that it has been named the 2024 North America Partner of the Year by Genesys®, a global cloud leader in AI-Powered...
Enterprise Connect 2025 brought together the best minds in enterprise communications, customer experience, and technology to discuss where the industry is heading. Apart from exhibiting on our own booth, our team attended...
NEW YORK, March 11, 2025 – Miratech, a leading global IT and CX services and consulting company, announced today that it has achieved Amazon Web Services (AWS) Advanced Tier Partner status within the AWS Partner Network (APN). AWS...