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Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products from top CX and communication companies. The areas covered include unified communications,...

April 4, 2024

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Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a Service (CCaaS) market is poised to reach $15 billion by 2029, and over 40% of migrations are...

March 20, 2024

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September 29, 2009
Partner Enablement Programs Outperform the Competition

Miratech is pleased to announce its partnership with K2 a company, which commitment is to continuing to deliver K2-based solutions shaped around such Microsoft core products, as Office 2003, Office 2007, Microsoft Office SharePoint Server and Windows SharePoint Services. The partnership with K2 encourages Miratech to align its sales enablement with K2 own business strategies, the strength of which lies in delicate yet powerful intersection of customer-ready content that is relevant to customer's needs, and delivered on a common, intuitive platform.

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August 26, 2009
Miratech and On-line Booking Hoteleine – Income for Travel Agents

Hotel reservations through the Internet is becoming popular in the former Soviet Union. Yes, we are moving towards Europe where to book a hotel on the net is a rule rather than an exception. Does this mean that the reservation on the Internet will completely replace travel agencies?

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July 14, 2009
Microsoft Named Miratech its Partner of the Month for June

Miratech is pleased to be declared by Microsoft its Partner of the Month. Created by Microsoft to honor outstanding work amongst its resellers, this award recognizes Miratech achieving tremendous success through the use of the Microsoft solutions.

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July 2, 2009
Comprehensive IT Solutions from Miratech and Oracle

Miratech is pleased to announce to have signed a partnership agreement with Oracle, effective July 2009. Oracle products are nothing new to Miratech; the company has long and tight deployed them in its work and developments. Some 20 per cent of Miratech workforces are trained to work with Oracle products; it is authenticated with Verification and Validation Engineer and Database Administrator certificates. The signing of Oracle PartnerNetwork agreement (OPN) promotes Miratech cooperation with the corporation to a new level. Indeed, OPN with its more than 20,000 members worldwide stipulates governance and manageability of tools designed to help IT Professionals provide both more efficient solution deployment and out-of-the-box functionality of their Oracle based developments.

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June 12, 2009
G-Force 2009 Opens New Opportunities

Barcelona; June 9-11, 2009 G-Force 2009 User Conference, held by Genesys in Barcelona, Spain on June 9-11 is the company's most important international event to give an insight into the industry trends, IT strategies and solutions combined with the hand-on expertise of contact center managers, IT professionals and customer service executives to provide end user with leverage for the competitiveness of his company and efficient cost management. The themes of the conference this year were on innovations, the most recent offerings from Genesys, new business models and technologies to converge solutions, customers and vendors.

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December 28, 2008
New Year Feast with Miratech

To get together in one place, which is different from the working environment, seems to become a tradition at Miratech. And if not, it's positively something Miratech team has grown accustomed to through the years not for nothing.

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December 28, 2008
Miratech Extends Christmas and New Year Thanks and Greetings to the Company Employees, Its Partners and Customers

On December 25 the General Staff Meeting was held at Miratech to present the annual report on operating results in reciprocating year and to share Miratech plans for the year to come.

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September 17, 2008
Miratech Joins EBA

Miratech joined the European Business Association (EBA) in September 2008. Established in 1999 the EBA brings together about 750 European, including national and international companies and offers its members a broad scope of services: from lobbing through B2B to information partnership.

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May 24, 2008
Miratech Met with EDB to Discuss Business Expansion Strategy

Miratech Chief Executive Officer Valeriy Kutsyy and Miratech President Mykola Royenko were invited to visit EDB from May 21 through 23. The days they spent at the EDB Headquarters were full of events.

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