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Miratech Celebrates Great Place To Work® Certification Renewal in India for Second Consecutive Year

NEW YORK, August 28, 2025 – Miratech, a leading global IT and CX services and consulting firm, is pleased to announce the renewal of its Great Place To Work® certification in India for the second year in a row. This prestigious recognition highlights Miratech’s focus on creating an exceptional workplace culture,...

August 28, 2025

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Top 5 Underused Contact Center Features That Transform CX

Modern contact centers are built for so much more than most organizations ever tap into. Despite enterprises investing heavily in powerful CX platforms, underused contact center features are everywhere and they’re costing companies real ROI. From agent efficiency to customer satisfaction, these overlooked features can...

August 14, 2025

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August 28, 2025
Miratech Celebrates Great Place To Work® Certification Renewal in India for Second Consecutive Year

NEW YORK, August 28, 2025 – Miratech, a leading global IT and CX services and consulting firm, is pleased to announce the renewal of its Great Place To Work® certification in India for the second year in a row. This prestigious...

Learn more
August 14, 2025
Top 5 Underused Contact Center Features That Transform CX

Modern contact centers are built for so much more than most organizations ever tap into. Despite enterprises investing heavily in powerful CX platforms, underused contact center features are everywhere and they’re costing...

Learn more
June 19, 2025
Success Without Sacrifice: The Secret Behind Miratech’s High-Performance Teams

An Interview with Justin Kearney, Senior VP of People at Miratech At Miratech, performance is built on a culture built on trust, transparency, and continuous growth. In this interview, Justin Kearney, our Senior VP of People,...

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June 18, 2025
Customer Experience for Financial Services: From Legacy to Leadership

Lee Trenam, VP of Business Development at Miratech, shares his perspective on how financial services can deliver meaningful, measurable CX transformation. Customer experience in financial services is being redefined from the...

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June 4, 2025
What is CCaaS? Understanding the Platform — and Why Selecting the Right Solution Requires Expertise

What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has...

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May 13, 2025
Multi-Vendor vs. Vendor-Agnostic: Why You Can’t Afford to Get It Wrong

Choosing the right technology partner can make or break your next transformation project. Whether selecting a Contact Center as a Service (CCaaS) platform, upgrading your contact center, or laying the foundation for future growth,...

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April 15, 2025
Miratech Recognized as 2024 North America Partner of the Year

NEW YORK, April 15, 2025 – Miratech, a leading global IT and CX services and consulting company, announced today that it has been named the 2024 North America Partner of the Year by Genesys®, a global cloud leader in AI-Powered...

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March 24, 2025
6 Key Takeaways at Enterprise Connect 2025

Enterprise Connect 2025 brought together the best minds in enterprise communications, customer experience, and technology to discuss where the industry is heading. Apart from exhibiting on our own booth, our team attended...

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March 11, 2025
Miratech Achieves Advanced Tier Status within the AWS Partner Network

NEW YORK, March 11, 2025 – Miratech, a leading global IT and CX services and consulting company, announced today that it has achieved Amazon Web Services (AWS) Advanced Tier Partner status within the AWS Partner Network (APN). AWS...

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