TOP NEWS
In financial services, customer trust is everything. People want speed, clarity, and convenience, but never at the expense of security. They want digital experiences that feel effortless, human, and safe. And they expect their bank or insurance company to know who they are, anticipate what they need, and always protect...
December 9, 2025
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TOP NEWS
Healthcare isn’t just another service industry; it’s where moments of genuine vulnerability meet demanding expectations. Patients today want convenience when waiting for lab results, getting insurance approvals, or booking appointments. They expect the same ease they find in retail or banking. However, there is one key...
December 9, 2025
Learn more
In financial services, customer trust is everything. People want speed, clarity, and convenience, but never at the expense of security. They want digital experiences that feel effortless, human, and safe. And they expect their...
Healthcare isn’t just another service industry; it’s where moments of genuine vulnerability meet demanding expectations. Patients today want convenience when waiting for lab results, getting insurance approvals, or booking...
AI in telecom is transforming the way customer experiences are delivered. Not by replacing people, but by making the customer journey intelligent, predictable, and far easier to navigate. According to Forrester’s 2024 CX Index,...
Cloud migration is no longer optional—it’s inevitable. According to Gartner, 85% of organizations will adopt a cloud-first strategy by 2025, yet over half of migrations stall or fail due to lack of expertise, resources, or clear...
Seasoned technology, media, and telecoms leader brings decades of experience in growing and maturing global companies. New York, October 1, 2025 – Miratech, a leading global IT and CX services and consulting firm, today announces...
Every CX leader today is asking the same question: Is AI in customer experience delivering real value, or is it still just hype? The answer is mixed. On one hand, AI-powered customer experience is transforming how contact centers...
Enterprises are under pressure. Customers expect seamless digital-first experiences, but legacy systems hold many organizations back. According to Gartner, more than 85% of organizations will adopt a cloud-first strategy by...
At Genesys Xperience, Tiffany & Co. took the stage with Miratech to share the story behind one of the fastest global cloud migrations in luxury retail sector. This is a condensed and lightly edited transcript of the conversation...
NEW YORK, August 28, 2025 – Miratech, a leading global IT and CX services and consulting firm, is pleased to announce the renewal of its Great Place To Work® certification in India for the second year in a row. This prestigious...