NEW YORK, March 31, 2026 – Miratech, a leading global IT and CX services and consulting company, announced today that it has been named the 2025 North America Partner of the Year by Genesys, a global cloud leader in AI-powered experience orchestration.
The award recognizes partners that demonstrate outstanding innovation, commitment to clients, and exceptional customer experience (CX) services. This marks the fourth consecutive year Miratech has received this industry accolade, further cementing its position as a leader in delivering transformative, AI-powered CX solutions within the Genesys partner community.
Miratech’s ongoing success reflects its ability to guide organizations through complex end-to-end CX transformations – designing, integrating, operating, and optimizing their ecosystems to ensure they deliver continuous business value.
Reflecting on the recognition, Adam Underkoffler, Vice President of Strategic Alliances at Miratech, said: “Being recognized as Service Partner of the Year for four consecutive years reflects the strength of our partnership with Genesys and their role at the core of the CX ecosystem. While teaming with Genesys sellers and clients alike, we help enterprises bring AI driven CX transformations into production faster, with less risk and better long-term outcomes, supported by continuous optimization across the environment. The real challenge is not adopting AI. It is making it work in production.”
With 35+ years of experience, a strong CX heritage, deep AI and engineering expertise, and a client list of 100+ global brands, Miratech has long been trusted by leading enterprises to unlock the value of their Genesys investments and accelerate CX transformation at scale.
About Miratech
Miratech helps visionaries to change the world. We are a global full-service IT and CX services and consulting company that combines proven global enterprise processes and methodologies with startup innovation. Today, we support digital transformations for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble – even as a global leader, and create technologies that help our clients to transform their businesses. Since Miratech’s inception in 1989, our culture of Relentless Performance has ensured that over 99% of our engagements succeed by meeting or exceeding their scope, schedule, and/or budget objectives. For additional information please visit www.miratechgroup.com.
