Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...
As artificial intelligence (AI) becomes increasingly integrated into customer experience (CX) strategies, global regulations are evolving to ensure ethical and responsible use. These regulations significantly impact how businesses...
Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...
Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...
Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...
Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...
No matter what business you are running, you want your customers to have the best experience possible when they interact with your brand. CX transformation plays a crucial role in making sure that every customer interaction...
IT outsourcing is a common practice that enables organizations to reach their goals and improve business efficiency. By outsourcing, organizations don’t need to train or invest internally, but have the benefit of hiring experts...
Customer experience (CX) can make or break a brand’s success. With so many online retailers competing for customers’ attention, you need to prioritize CX and make it a fundamental part of your business strategy. One crucial...