Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...
For organizations still relying on on-premises infrastructure, the choice to move to the cloud isn’t just about modernizing technology; it’s about survival, scalability, and staying competitive. If you’re a contact center director...
Artificial intelligence (AI) is reshaping customer experience (CX) strategies across industries, and financial services are no exception. Banks, insurers, and financial institutions are embracing AI to create experiences that feel...
Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...
As artificial intelligence (AI) becomes increasingly integrated into customer experience (CX) strategies, global regulations are evolving to ensure ethical and responsible use. These regulations significantly impact how businesses...
Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...
Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...
Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...
Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...