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August 26, 2024
The Impact of AI Regulations on the CX Industry: A Global Perspective

As artificial intelligence (AI) becomes increasingly integrated into customer experience (CX) strategies, global regulations are evolving to ensure ethical and responsible use. These regulations significantly impact how businesses...

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May 9, 2024
AI Implementation Strategies for Contact Centers

Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...

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May 7, 2024
CCaaS and AI: Navigating the Contact Center Landscape

Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...

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April 4, 2024
Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...

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March 20, 2024
Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...

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March 11, 2024
Accelerate CX Transformation with Managed Services

No matter what business you are running, you want your customers to have the best experience possible when they interact with your brand. CX transformation plays a crucial role in making sure that every customer interaction...

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February 25, 2024
Boost Efficiency with IT Outsourcing

IT outsourcing is a common practice that enables organizations to reach their goals and improve business efficiency. By outsourcing, organizations don’t need to train or invest internally, but have the benefit of hiring experts...

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January 15, 2024
Top 5 Contact Center Best Practices to Elevate E-Commerce

Customer experience (CX) can make or break a brand’s success. With so many online retailers competing for customers’ attention, you need to prioritize CX and make it a fundamental part of your business strategy. One crucial...

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November 16, 2023
8 Ways to Prepare Your Customer Support Team for Black Friday with MiraCloud

Discover how MiraCloud can empower large organizations to proactively manage their customer support teams for the Black Friday and Cyber Monday rush.

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