Every CX leader today is asking the same question: Is AI in customer experience delivering real value, or is it still just hype? The answer is mixed. On one hand, AI-powered customer experience is transforming how contact centers...
Enterprises are under pressure. Customers expect seamless digital-first experiences, but legacy systems hold many organizations back. According to Gartner, more than 85% of organizations will adopt a cloud-first strategy by...
At Genesys Xperience, Tiffany & Co. took the stage with Miratech to share the story behind one of the fastest global cloud migrations in luxury retail sector. This is a condensed and lightly edited transcript of the conversation...
Modern contact centers are built for so much more than most organizations ever tap into. Despite enterprises investing heavily in powerful CX platforms, underused contact center features are everywhere and they’re costing...
An Interview with Justin Kearney, Senior VP of People at Miratech At Miratech, performance is built on a culture built on trust, transparency, and continuous growth. In this interview, Justin Kearney, our Senior VP of People,...
Lee Trenam, VP of Business Development at Miratech, shares his perspective on how financial services can deliver meaningful, measurable CX transformation. Customer experience in financial services is being redefined from the...
What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has...
Choosing the right technology partner can make or break your next transformation project. Whether selecting a Contact Center as a Service (CCaaS) platform, upgrading your contact center, or laying the foundation for future growth,...
Enterprise Connect 2025 brought together the best minds in enterprise communications, customer experience, and technology to discuss where the industry is heading. Apart from exhibiting on our own booth, our team attended...