An Interview with Justin Kearney, Senior VP of People at Miratech At Miratech, performance is built on a culture built on trust, transparency, and continuous growth. In this interview, Justin Kearney, our Senior VP of People,...
Lee Trenam, VP of Business Development at Miratech, shares his perspective on how financial services can deliver meaningful, measurable CX transformation. Customer experience in financial services is being redefined from the...
What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has...
Choosing the right technology partner can make or break your next transformation project. Whether selecting a Contact Center as a Service (CCaaS) platform, upgrading your contact center, or laying the foundation for future growth,...
Enterprise Connect 2025 brought together the best minds in enterprise communications, customer experience, and technology to discuss where the industry is heading. Apart from exhibiting on our own booth, our team attended...
Enterprise Connect 2025 is right around the corner, and the buzz is already building. Every year, this event brings together the brightest minds in customer experience (CX), contact center innovation, and cloud technology. This...
Enterprises in sectors like financial services, healthcare, technology, and telecom face serious challenges when managing customer interactions. While off-the-shelf Contact Center as a Service (CCaaS) solutions promise faster...
Erik Delorey, Director of Innovation Engineering at Miratech summarizes the history of AI, from simple tools to CX transformation Artificial Intelligence (AI) has been around for over six decades, debuting in 1956. While early AI...
Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...