Enterprise Connect 2025 is right around the corner, and the buzz is already building. Every year, this event brings together the brightest minds in customer experience (CX), contact center innovation, and cloud technology. This year, we’re expecting even bigger conversations around AI, cloud migrations, and the challenge of delivering seamless omnichannel experiences.
At Miratech, we’ve been deep in the trenches of for over 35 years. At Enterprise Connect, we’ll be focusing on the real challenges enterprises face—cutting through the noise to help businesses build CX strategies that actually deliver.
Here’s what we’ll be watching closely at this year’s event.
1. AI That Works for the Business, Not Against It
Everyone’s talking about AI. But here’s the real question: Is AI actually making CX better, or just adding complexity?
AI-powered automation is evolving fast—enhancing call routing, reducing wait times, and personalizing customer interactions. But there’s still a gap between what’s possible and what’s practical. At Enterprise Connect, expect to hear a lot about how to:
- Get AI to work within real business constraints—not just as a cool add-on.
- Balance automation with human interaction so customers don’t get lost in a maze of chatbots.
- Train AI models properly to handle industry-specific terminology and nuanced customer queries.
The bottom line? AI can be a game-changer, but only if it’s designed with the customer and business in mind.
2. The Cloud-First CX Shift—And Why It’s Not Always Simple
Most enterprises have already moved to the cloud—or are in the middle of it. But the shift isn’t just about migrating to a cloud-based contact center anymore. Now, it’s about:
- Flexibility and scalability: How do you build a system that adapts as your business grows?
- Avoiding vendor lock-in: Are you really in control of your CX strategy, or are you tied to a single provider’s roadmap?
- Security and compliance: Especially for industries like finance and healthcare, where cloud migrations come with major risks.
Enterprise Connect will dive deep into best practices for cloud adoption, and we’ll be sharing what we’ve learned from years of helping enterprises build future-proof CX architectures.
3. The Ongoing Struggle to Get Omnichannel Right
Omnichannel isn’t new but, let’s be honest, most companies still struggle to deliver a seamless experience across voice, chat, email, SMS, and social channels.
Customers expect fluid interactions, but businesses still face:
- Disconnected platforms that create data silos.
- Inconsistent customer journeys that force customers to repeat themselves at every step.
- Integration challenges when trying to unify legacy systems with modern cloud solutions.
The good news? Technology is catching up. This year, we expect to see more real-world solutions for closing these omnichannel gaps—ones that actually improve CX instead of just adding more tools to manage.
What Miratech Is Bringing to Enterprise Connect 2025
While the industry debates the future of AI, cloud, and omnichannel, we’re focused on making CX transformation work in the real world.
At Enterprise Connect, we’ll be sharing:
- Vendor-Agnostic Strategies – We help enterprises pick the right CX technology without getting locked into a single vendor’s ecosystem.
- Engineering-Driven CX Solutions – We bring a deep technical understanding of AI, cloud, and automation—and how to really integrate them for real business impact.
- CX Without Limits – Your business is unique. Your CX should be too. We tailor every solution to fit your exact needs—not a one-size-fits-all approach.
Meet Us at Booth #1111
We’d love to hear about your CX challenges and explore how Miratech can help. Want a preview? Find out more on what we’re bringing to Enterprise Connect this year, including our featured sessions:
📌 Simplify the Complex: Key Strategies for Selecting the Right CCaaS Vendor – Learn how to navigate the vendor selection process, avoid hidden costs, and choose the best CCaaS solution for your business with insights from Michael Burrows, Enterprise Architecture Lead Engineer.
📌 Re-Tool Your Teams (and Users) for AI – Join Erik Delorey, Director of Innovation Engineering, alongside industry thought leaders, to discuss best practices for AI training and adoption.
See you in Orlando!
