Comprehensive CCaaS Services

For over 35 years, Miratech has engineered market-leading solutions for the world’s top CX leaders. Our relentless engineering team brings their knowledge to develop, manage, optimize, and enhance customer experiences across all channels. This way you orchestrate your customer interactions and employee experiences seamlessly.

Our CCaaS Services:

Enterprise Architecture
Strategically design, integrate, and manage infrastructure and business processes to optimize deployment, security, and scalability. Get expert advice to navigate the complex landscape of CCaaS vendors with confidence. Miratech provides strategic advisory services to help you select the right solution tailored to your business goals and customer engagement needs.

Application Consulting
After selecting the appropriate technology roadmap, our team of engineers will align your business requirements with the features of the chosen vendor products. By configuring and custom developing the solution, we address any missing functionalities or feature gaps, ensuring a smooth transition, verification, and deployment of your software application. As part of the agreement, we we provide training to ensure your team is proficient with all the new functionalities.

Proactive Management
Experience proactive management with our global engineering team, dedicated to aligning your business goals with the evolving CCaaS environment. We quickly integrate agile feature releases and emerging technologies to deliver positive outcomes. Our support team ensures your platform runs smoothly by detecting disruptions early and responding swiftly to reported issues. Additionally, we provide comprehensive reporting to keep you informed about system performance and resolved issues, enabling you to make informed decisions.

Innovative Agile Engagement Models
Enhance your CCaaS capabilities with our cloud migration and support solutions. MiraCloud, our managed cloud services solution, offers scalable infrastructure solutions integrated with leading cloud providers like AWS, Google Cloud, and Azure. MiraBridge facilitates seamless integration with legacy, cloud-native, and existing systems, ensuring minimal disruption and maximum operational continuity.

Why Choose Miratech for CCaaS Services

With decades of engineering solutions for the top CX vendors, our deep understanding of contact center platforms uniquely positions us as your strategic partner.

As vendor agnostic specialists, we navigate the intrinsic complexity of various platforms to recommend the perfect provider for your specific needs. When it comes to speedy delivery of innovative features, we break the rules – making things that are “impossible” or “missing” possible for us. Here are a few reasons why partnering with us will elevate your CX:

Our experience with legacy system migration: We overcome the challenges of transitioning from legacy systems to cloud based CCaaS platforms, minimizing downtime and ensuring a smooth migration process.
Our ability to solve complex integration challenges: We simplify integration with existing IT infrastructure and applications using our expertise in enterprise architecture and integration services.
Our extensive global team: With over 900 employees and engineers spread across 25 countries, Miratech offers a deep understanding of global markets and the regulatory landscape.
Our unique set of skills: Our diverse team ensures localized expertise and specialized certifications, guaranteeing to meet all your CCaaS requirements due to Miratech’s unique approach to KPI led Project Management.

Customer Success Stories

Miratech has successfully implemented CCaaS solutions for leading enterprises, improving operational efficiency and customer satisfaction.

Global Logistics Company

A multibillion-dollar logistics company faced challenges when its legacy on-premises system approached end-of-life. They lacked internal expertise to evaluate cloud communication solutions and struggled through an unsuccessful 8-month internal evaluation.

Miratech facilitated a streamlined vendor selection process, leading to the successful adoption of a cost-effective cloud communications solution that ensured continuity and scalability.

American Fortune 500 Telecommunications Company

The company sought Miratech's expertise to deploy the Genesys Cloud CX solution for over 4,000 user agents, migrating from Avaya and Cisco platforms. The migration aimed to utilize advanced Genesys features like Workforce Management, Call and Screen Recording, IVRs, Natural Language and Voice Bots, and a unified ACD platform.

Miratech's project team handled the analysis, design, provisioning, configuration, and deployment of Genesys Cloud CX. This included migrating call flows and routing, pivoting APIs and integrations (e.g. Salesforce), and transferring users and queues to the new platform. This strategic partnership ensured timely migration, operational value, and cost savings while leveraging Genesys' advanced capabilities for improved efficiency.

Transform Your Contact Center Operations with Miratech’s CCaaS Solutions

Whether you’re looking to optimize existing processes or embark on a digital transformation journey, our expertise and comprehensive services are designed to drive your business forward.

Transform Your Contact Center Operations with Miratech’s CCaaS Solutions

Whether you’re looking to optimize existing processes or embark on a digital transformation journey, our expertise and comprehensive services are designed to drive your business forward.