Hanif Younus, Director of Operational Technology
We are represented almost all over Ukraine. We started our cooperation with Miratech in early 2012, with IT infrastructure support services for our branches in the regions.
Later, we started using additional services, such as service desk out staffing, and a new banking platform, as w ell as network organization in terms of IP telephony in the regional branches.
Speaking on behalf of my team, we are extremely satisfied with the professionalism of Miratech, which is at the European level. As a part of our agreement, I personally meet with the CEO every month or two, just to review our operations and to discuss any issues. I also receive a weekly progress report, which I read and comment on from time to time. This weekly report allows me to monitor the situation, to see when and how I need to improve it.
Due to our cooperation with Miratech, we have reduced our IT staff from 300 to 27 people. Here at Prominvestbank we are very sensitive about cost efficiency, and I can say that now we have really big cost savings. On the Miratech side, 80 IT specialists are constantly supporting our business.
When you outsource something, you always worry if those people can deliver and if everything will be done properly. However, in the two years we have worked with Miratech, there have been no problems that make me worry about the service. It is a pleasure to work with this company. The bigger it becomes, the more professional it is. It never stops improving its services.