MiraBridge - https://miratechgroup.com/

Building a highly effective CX environment that is scalable and secure requires seamless integration with the essential parts of the enterprise ecosystem. MiraBridge, a pivotal component of our MiraCloud Managed Services, is designed to enhance your contact center deployment with advanced CCaaS connectors. Our comprehensive framework offers innovative solutions that streamline platform usage, reduce the total cost of ownership, and integrate seamlessly with your existing enterprise data strategy and operational model.

MiraBridge for CCaaS Key Features

MiraBridge delivers three major categories of solutions to transform your contact center experience using our specialized integrations:

Adapters and Connectors

Custom-built Integrations: Developed by our Integrations as a Service team.
Seamless Connections: Integrate your contact center with CRM systems like Salesforce (SFDC), HRIS, and other enterprise applications.
Enhanced Compatibility: Ensure your platform works harmoniously with your existing systems.

Micro Applications

Tailored User Interfaces: Feature enhancements for existing CCaaS functionalities.
Empower Business Teams: Leverage contact center capabilities without extensive IT support.
Simplified Processes: Enhance user experience with purpose-built interfaces.
Widget Deployment: Interlink contact center data with enterprise data in easily accessible interfaces.
Auto Trigger: Create event-based automation through process re-engineering.

Transparency and Data Access

Live Operational Dashboards: Provide real-time CCaaS data insights.
Data Enrichment: Integrate data from core enterprise business intelligence systems.
Project and Incident Management Portals: Streamline monitoring, maintenance, and feature development requests.

Migrations from On-Prem to CCaaS

Looking to transition your contact center operations to the cloud with minimal disruption and maximum efficiency? Miratech handles everything from planning and strategy to execution and support, ensuring a seamless migration process. Here’s what our migration process looks like:

Discovery and Design: We assess and evaluate your current contact center setup to enhance and innovate.
Agile Cloud Transformation and Integration: We smoothly transition your contact center to the cloud.
Proactive Management: We offer ongoing support and management of the entire migration process, minimizing downtime and disruptions.
Customization and Optimization: We ensure optimal performance of your new cloud contact center and help you adapt to new market requirements.

Solve CCaaS Migration Challenges with MiraBridge

The top challenge with CCaaS migrations typically revolves around the complexity of integrating and customizing the new system to fit specific needs. Here’s how MiraBridge enhances your deployments with advanced connectors that streamline platform usage, reduce costs, and ensure seamless integration with your enterprise ecosystem:

API Development and Integration: Custom APIs to connect disparate systems and streamline operations.
Data Synchronization: Real-time data synchronization across platforms for consistency and accuracy.
Automation Solutions: Automate repetitive tasks to improve efficiency and reduce manual errors.
Custom Dashboards and Reporting: Tailored reporting solutions for enhanced insights and decision-making.

MiraBridge for CCaaS Benefits

MiraBridge is fully integrated into our comprehensive MiraCloud solution, providing robust integration, customization, and hosting options tailored to your corporate security requirements.

Lower Cost of Ownership: Our solutions are designed to maximize the value of your investment, reducing overall costs while expanding capabilities.
Expert Implementation and Support: Benefit from our guided installation process and ongoing support, ensuring a smooth transition and optimal performance.
Accelerated Customization: Quickly access expert implementation of custom solutions, crafted to include exactly the features you need, ensuring you aren’t locked into a standard feature set.

To illustrate the cost-efficiency of MiraBridge, the following seat cost chart highlights the significant savings and enhanced value achieved through our solutions.

MiraBridge is Your Pathway to an Integrated, Efficient, and Cost-effective CCaaS Solution

Engage with us today to discover how our advanced integrations can transform your customer experience strategy and operational efficiency ROI.

MiraBridge is Your Pathway to an Integrated, Efficient, and Cost-effective CCaaS Solution

Engage with us today to discover how our advanced integrations can transform your customer experience strategy and operational efficiency ROI.