Ruslan Kulichenko

Chief Information Officer, OTP Bank

As in any business, we had a choice between building our own solution and purchase of turnkey service. We leaned toward the second option. Decision on supplier selection followed. Miratech has already proved itself as a reliable provider of IT services for OTP Group. Meetings of companies’ experts demonstrated a correct understanding of our needs, and the ability of provider to implement outsourcing for service desk solution. Development of Tier I support for credit agents was carried out in a record time.

Successful implementation of the project required the active involvement of both customer and provider staff. System building process was fully transparent and did not require constant requests and control over integrator. Miratech professionals provided requirements formalization, full recruitment, documentary support and high-quality project execution.

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