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Head of CRM Development Unit, Kyivstar GSM
Miratech successfully developed and implemented the human resource management solution for our contact center. The solution is based on Genesys WFM 7.2. Miratech professionals adapted Genesys WFM to business processes of Kyivstar developed 5 additional applications based on Workforce Management API and integrated them into an existing software infrastructure. They also provided training for our staff on Genesys WFM operations.
The project performed by Miratech improved efficiency of the contact center and automated a set of processes. Since project launch in 2007, Miratech provides quality support for WFM solution and business needs.