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Head of Avaya Rep Office in Ukraine, Avaya
The purpose of the IC 611 project was to integrate Avaya`s contact center with a full featured system using Microsoft Dynamics CRM. Prior to integration, call request processing time was not optimal, and agents` work was less effective. Miratech developed a system software interface in-house, and demonstrated its worth as integrator with strong knowledge of Microsoft CRM as well as Avaya`s CTSI.