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vendor selection

May 13, 2025
Multi-Vendor vs. Vendor-Agnostic: Why You Can’t Afford to Get It Wrong

Choosing the right technology partner can make or break your next transformation project. Whether selecting a Contact Center as a Service (CCaaS) platform, upgrading your contact center, or laying the foundation for future growth,...

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January 13, 2025
Exposing the Hidden Costs of Picking the Wrong CCaaS Vendor

Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...

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