cx

April 4, 2024
Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...

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March 20, 2024
Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...

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March 11, 2024
Accelerate CX Transformation with Managed Services

No matter what business you are running, you want your customers to have the best experience possible when they interact with your brand. CX transformation plays a crucial role in making sure that every customer interaction...

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