Artificial intelligence (AI) is reshaping customer experience (CX) strategies across industries, and financial services are no exception. Banks, insurers, and financial institutions are embracing AI to create experiences that feel...
MAY 13, NEW YORK – Miratech, a leading global IT services and customer experience company, announces its second consecutive win of the prestigious Genesys North America Partner Award. This recognition highlights Miratech’s...
Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...
Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...
No matter what business you are running, you want your customers to have the best experience possible when they interact with your brand. CX transformation plays a crucial role in making sure that every customer interaction...
Let’s talk about ways to transform customer experience with the most reliable partner in the CCaaS industry – Miratech, and our new service – MiraCloud. So, you want to transform your contact center and enhance user experience? Or...