Enterprises are under pressure. Customers expect seamless digital-first experiences, but legacy systems hold many organizations back. According to Gartner, more than 85% of organizations will adopt a cloud-first strategy by...
At Genesys Xperience, Tiffany & Co. took the stage with Miratech to share the story behind one of the fastest global cloud migrations in luxury retail sector. This is a condensed and lightly edited transcript of the conversation...
Modern contact centers are built for so much more than most organizations ever tap into. Despite enterprises investing heavily in powerful CX platforms, underused contact center features are everywhere and they’re costing...
What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has...
Enterprise Connect 2025 brought together the best minds in enterprise communications, customer experience, and technology to discuss where the industry is heading. Apart from exhibiting on our own booth, our team attended...
Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...
Artificial intelligence (AI) is reshaping customer experience (CX) strategies across industries, and financial services are no exception. Banks, insurers, and financial institutions are embracing AI to create experiences that feel...
MAY 13, NEW YORK – Miratech, a leading global IT services and customer experience company, announces its second consecutive win of the prestigious Genesys North America Partner Award. This recognition highlights Miratech’s...
Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...