Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...
Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...
Looking to supercharge the customer and agent experience in your organization? Google Contact Center AI (CCAI) Platform is a great contact center solution developed by Google. The platform offers security, modern digital and...