Enterprises in sectors like financial services, healthcare, technology, and telecom face serious challenges when managing customer interactions. While off-the-shelf Contact Center as a Service (CCaaS) solutions promise faster...
Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...
Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...