What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has...
Enterprises in sectors like financial services, healthcare, technology, and telecom face serious challenges when managing customer interactions. While off-the-shelf Contact Center as a Service (CCaaS) solutions promise faster...
Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...
Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...