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June 4, 2025
What is CCaaS? Understanding the Platform — and Why Selecting the Right Solution Requires Expertise

What is CCaaS? It stands for Contact Center as a Service — a cloud-based platform that helps businesses manage customer service across channels like voice, chat, email, SMS, and social media. Over the past few years, CCaaS has...

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February 19, 2025
Why Off-the-Shelf CCaaS Solutions Can Fall Short

Enterprises in sectors like financial services, healthcare, technology, and telecom face serious challenges when managing customer interactions. While off-the-shelf Contact Center as a Service (CCaaS) solutions promise faster...

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January 13, 2025
Exposing the Hidden Costs of Picking the Wrong CCaaS Vendor

Selecting the right Contact Center as a Service (CCaaS) vendor is one of the most important decisions your business can make, impacting everything from customer experience to operational efficiency. However, choosing a CCaaS...

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May 7, 2024
CCaaS and AI: Navigating the Contact Center Landscape

Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...

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