Erik Delorey, Director of Innovation Engineering at Miratech summarizes the history of AI, from simple tools to CX transformation Artificial Intelligence (AI) has been around for over six decades, debuting in 1956. While early AI...
Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...
Genesys Xperience 2023 was indeed an inspiring and bold new way to ignite business transformation, customer and employee satisfaction. As part of the event, Miratech who was also exhibiting at the event, contributed to the...
Last year, much of the conversation around artificial intelligence was dominated by headlines about the shortage of “AI talent”...
In the summer of 2011, I was giving a lecture on machine translation at a small college in Kathmandu. That afternoon, one student asked me...
In February 2018, a team of young Nepali engineers successfully conducted a drone delivery test over a one-kilometer distance outside Kathmandu, the Nepali capital.