ai in contact centers

Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...

Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...