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December 11, 2024
Transforming Customer Experience in Financial Services with AI

Artificial intelligence (AI) is reshaping customer experience (CX) strategies across industries, and financial services are no exception. Banks, insurers, and financial institutions are embracing AI to create experiences that feel...

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November 20, 2024
How to Balance AI and Human Intelligence in Modern Contact Centers

Erik Delorey, Director of Innovation Engineering at Miratech shares insights from GTACC 2024 The contact center industry is changing fast, and it’s clear that artificial intelligence (AI) is no longer just a buzzword. With...

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May 9, 2024
AI Implementation Strategies for Contact Centers

Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...

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May 7, 2024
CCaaS and AI: Navigating the Contact Center Landscape

Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...

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July 15, 2018
AI Talent Pool Extends Far Beyond Silicon Valley

Last year, much of the conversation around artificial intelligence was dominated by headlines about the shortage of “AI talent”...

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