As artificial intelligence (AI) becomes increasingly integrated into customer experience (CX) strategies, global regulations are evolving to ensure ethical and responsible use. These regulations significantly impact how businesses...
NEW YORK, August 15, 2024 – Miratech, a leading global IT services and consulting firm is pleased to announce its certification as a Great Place To Work® in India. This certification is a significant achievement, particularly as...
May 22, 2024, NEW YORK – Miratech Group, a leading global IT services and consulting organization, is pleased to announce the appointment of Hanna Shuvalova to its Board of Directors as an Independent Non-Executive Director,...
MAY 13, NEW YORK – Miratech, a leading global IT services and customer experience company, announces its second consecutive win of the prestigious Genesys North America Partner Award. This recognition highlights Miratech’s...
Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...
Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...
Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...
Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...
No matter what business you are running, you want your customers to have the best experience possible when they interact with your brand. CX transformation plays a crucial role in making sure that every customer interaction...