May 22, 2024
Miratech Appoints Hanna Shuvalova as New Board Member

May 22, 2024, NEW YORK – Miratech Group, a leading global IT services and consulting organization, is pleased to announce the appointment of Hanna Shuvalova to its Board of Directors as an Independent Non-Executive Director,...

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May 13, 2024
Miratech Secures Back-to-Back Victory: Wins Genesys North America Partner Award for Second Consecutive Year

MAY 13, NEW YORK – Miratech, a leading global IT services and customer experience company, announces its second consecutive win of the prestigious Genesys North America Partner Award. This recognition highlights Miratech’s...

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May 9, 2024
AI Implementation Strategies for Contact Centers

Tony Morris, Presales CX Leader – Solutions Architects at Miratech shares his insights on AI implementation strategies in contact centers Over the past decade, the public’s perception of AI implementation strategies has undergone...

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May 7, 2024
CCaaS and AI: Navigating the Contact Center Landscape

Michael Burrows, Enterprise Architecture Practice Lead Engineering at Miratech provides his thoughts on CCaas and AI In the ever-evolving world of communication technology, staying up to date with the latest advancements is...

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April 4, 2024
Insights from Enterprise Connect 2024: How AI and Automation are Shaping Customer Experience

Erik Delorey, Director of Innovation Engineering at Miratech shares post-event Enterprise Connect 2024 thoughts It was great to attend Enterprise Connect 2024 again to meet clients, hear and see the latest new ideas and products...

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March 20, 2024
Biggest Contact Center Challenges to Resolve in 2024

Contact centers are the direct link between your business and customers. The fast evolution of automation and AI brings new contact center challenges for customer-centric organizations. For instance, the Contact Center as a...

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March 11, 2024
Accelerate CX Transformation with Managed Services

No matter what business you are running, you want your customers to have the best experience possible when they interact with your brand. CX transformation plays a crucial role in making sure that every customer interaction...

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February 25, 2024
Boost Efficiency with IT Outsourcing

IT outsourcing is a common practice that enables organizations to reach their goals and improve business efficiency. By outsourcing, organizations don’t need to train or invest internally, but have the benefit of hiring experts...

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February 20, 2024
Miratech Named a ‘Rising Star’ for 12th Consecutive Year on the 2024 Global Outsourcing 100 List

Miratech, leading global IT services and consulting firm, has once again been honored as a "Rising Star" in the 2024 Global Outsourcing 100® list by the IAOP. This marks the 12th consecutive year that the company has received this recognition.

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