Miratech Set to Launch Two New Genesys Solutions at CX18

APRIL 30, 2018, NEW YORK – Miratech Group, a global IT services and consulting company, is proud to announce the launch of two new Genesys solutions at CX18, the industry’s premier customer experience event, taking place May 1-4 in Nashville, Tennessee.

As a Bronze sponsor for the third year in a row, Miratech will be presenting two new Genesys extensions, Miratech CyberCX and Miratech InsightCX, with live demos of the latter.

Miratech CyberCX is a unique service that enables Genesys customers to identify cyber threats during Genesys set-up and operation, and provides an actionable roadmap on how to harden their platform in six key areas.

Miratech InsightCX is a Business Intelligence service for Genesys Workforce Management (WFM) that enables Genesys customers to create custom WFM reports in a matter of minutes. Plus users can now consolidate their WFM reporting data in SAP BI, along with Genesys Interactive Insights (GI2) reports – all in one place – a feature any Genesys WFM customer wants.

Miratech has been a trusted Genesys services provider to many Forbes Global 500 and 1000 companies since 2000. The company operates the largest Genesys competence center, with over 200 dedicated engineers and consultants worldwide.

The conference will be held at Gaylord Opryland Resort & Convention Center. Miratech will be exhibiting at booth #25, Partner Pavilion, and will be running live demos of InsightCX at 2:00 PM and 4:30 PM on May 2 and 3.

Contact for Media
Stewart Christ, Miratech Group, Senior Vice President, North America
Tel: +1 202 470 0845, e-mail: marketing@miratechgroup.com

About Miratech
Miratech is a global IT services and consulting company that enables large and midsize multinational organizations to achieve their strategic business goals by providing dedicated high performing technology teams that design and support both operational and client-facing solutions.

Founded in 1989, Miratech is headquartered in New York, USA, and has operations in Finland, Israel, Norway, Poland, Philippines, Slovakia, Spain, Sweden, Switzerland, UK, Ukraine and USA. Miratech serves its customers globally, covering 560 locations.

Miratech’s world-class expertise in collaboration is fostered through our Managed Competence Center® employing bespoke governance structures and delivery models. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives.

Today, Miratech is Software CMM Level 3, ISO 9001:2008, ISO 27001:2005, and ISO 22301 certified. Recognitions include the Global Services 100; the Software 500®; the NOA’s Outsourcing Professional Award; the EOA’s Award, The Global Outsourcing 100® and Best Five Companies in Eastern Europe, by IAOP®. CIO Review Magazine special edition on Banking Technology recognized Miratech among 20 Most Promising Banking Technology Solution providers.

Miratech has created unique servicing levels to ensure that clients get the exact resources they require. From team extensions, to managed engagements, to complete turn-key organizations Miratech delivers high performing solutions tied to performance benchmarks that ensure success. Whether time and materials, negotiated service level agreements, or success fees tied to overall financial performance, each and every engagement is focused on client success… delivered with flexibility and achieved through our unique culture of Relentless Performance.

About Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Join the conversation on social media at #CX18 #miratech #miratechcybercx #miratechinsightcx

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