NEW YORK, April 15, 2025 – Miratech, a leading global IT and CX services and consulting company, announced today that it has been named the 2024 North America Partner of the Year by Genesys®, a global cloud leader in AI-Powered Experience Orchestration. This award recognized partners that have demonstrated innovation, commitment to customers, consistent delivery of solutions, and high-value service.
This marks the third year in a row that Miratech has received this award, recognizing its continued excellence in delivering transformative customer experience (CX) solutions within the Genesys ecosystem.
Miratech has proven its ability to help organizations navigate complex CX transformations through vendor-agnostic expertise, seamless cloud migrations, and AI-driven contact center strategies. For more than two decades, Miratech has been a Genesys partner, reflecting a shared commitment to innovation that drives real business impact.
“Earning this award for the third consecutive year is a testament to our unwavering commitment to helping Genesys clients achieve CX excellence,” said Adam Underkoffler, Vice President of Strategic Alliances at Miratech. “Our partnership with Genesys empowers organizations to unlock the full potential of AI-powered, cloud solutions—enhancing efficiency, reducing complexity, and driving real business impact.”
As a Genesys partner, Miratech continues to lead the way in enabling enterprises to harness cutting-edge contact center technology. With over 35 years of experience, Miratech has a strong track record in delivering digital transformations for leading global enterprises, empowering them to stay ahead in today’s evolving CX landscape.
The Genesys Partner of the Year Awards celebrates partners that orchestrate exceptional experiences and collaborate to deliver transformative solutions with real-world impacts.
About Miratech
Miratech helps visionaries to change the world. We are a global full-service IT and CX services and consulting company that combines proven global enterprise processes and methodologies with startup innovation. Today, we support digital transformations for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble – even as a global leader, and create technologies that help our clients to transform their businesses. Since Miratech’s inception in 1989, our culture of Relentless Performance has ensured that over 99% of our engagements succeed by meeting or exceeding their scope, schedule, and/or budget objectives. For additional information please visit www.miratechgroup.com.
