NEW YORK, NY – JUNE 7, 2019 – Miratech Group, a global IT services and consulting company, will demonstrate its learning and development training solution at Xperience19, the customer experience event of the year. Hosted by Genesys, the global leader in omnichannel customer experience and contact center solutions, Xperience19 brings together over 2,000 industry leaders and will be held June 10-13 in Denver.
As a Bronze sponsor for the fourth year in a row, Miratech will exhibit at booth #B16 in the Partner Pavilion to demonstrate their TrainingCX solution. TrainingCX is a comprehensive training program for agents, managers, and technical teams that builds upon the learning provided by Genesys University. Miratech will show how its solution combines with the Genesys Customer Experience Platform to help businesses improve the efficiency and ROI of their Contact Center by providing bespoke Genesys training customized for their specific business needs and various user group categories.
TrainingCX was developed based on knowledge gained from 19 years of working side-by-side with Genesys and supporting digital transformations of some of the top Fortune 500 companies. This experience has enabled Miratech to identify the key training areas needed to ensure a seamless and successful move to the Genesys Customer Experience Platform.
“Xperience19 offers us the fantastic opportunity to promote our strong partnership with Genesys and to demonstrate how our TrainingCX solution can help customer experience professionals expedite learning after their Genesys implementation,” said Anthony De Cicco, VP, Customer Intelligence. “It is essential that contact center staff members learn how to use the new technology effectively so they can go above and beyond the level of service they’ve provided in the past. We’ve designed TrainingCX to enable Genesys customers to rapidly ramp up their teams so they can get the most out of their Genesys platform and achieve their customer experience goals.”
“Xperience19 will inspire organizations to elevate customer experience to new heights,” said Juergen Tolksdorf, senior director, ISV and Technology Alliances, Genesys. “We’re proud to collaborate with AppFoundry partners like Miratech to showcase innovative integrations with the Genesys Customer Experience Platform and push the boundary of what’s possible in the future of customer experience.”
Xperience19 is an annual conference for customers and partners to join forces and explore innovations in customer experience and the digital world. Attendees will experience breakout sessions and keynote speakers highlighting the latest developments in artificial intelligence (AI), cloud migration, security, change management, real-world analytics, asynchronous messaging, and more.
Join the conversation on social media at #Xpr19.
Contact for Media
Stewart Christ, Miratech Group, Senior Vice President, North America
Tel: +1 202 470 0845, e-mail: marketing@miratechgroup.com
About Miratech
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
