End User Support

 
Miratech offers a comprehensive range of IT infrastructure outsourcing services. We can manage most IT functions for a customer, ranging from central IT infrastructure management to workstation maintenance.
 
Miratech offers field IT infrastructure support services for geographically distributed organizations, delivering these services throughout Ukraine.
 
Miratech's Service Catalog for IT infrastructure support includes:
 
  • Maintenance of workstations and mobile work areas
  • Maintenance of peripheral devices
  • LAN infrastructure maintenance
  • Support for desktop applications
  • Supply management for consumables and equipment
  • Server infrastructure maintenance
  • Hardware maintenance and recovery
  • Banking equipment maintenance
  • Logistics
  • Maintenance of POS terminals, ATM equipment, and online banking systems
  • Monitoring of printing expenses
Miratech’s customers typically save 20 to 40 percent in IT costs.
 
Benefits to hiring Miratech include:
 
  • Mature service catalog
  • Flexible pricing model to fit customer needs
  • A contractual commitment to financial accountability for quality of service
  • Transparent reporting for costs incurred and services supplied, with real-time SLA performance reports