Miratech Shortlisted for Best Nearshore Team and Manager of the Year Awards by National Outsourcing Association

April 11, 2016
Miratech is pleased to announce that it has been included in two shortlists for the National Outsourcing Association’s (NOA’s) Professional Awards. Miratech is one of six companies nominated for the Best Nearshore Team award; and its Application Services Director, Alexander Maximenko, has been named one of six nominees for the Manager of the Year award.
 
According to Kerry Hallard, CEO of the NOA, these professional awards exist “to showcase outsourcing’s most talented, and encourage the professionalization of outsourcing globally.”
 
With the Best Nearshore Team nomination, NOA recognizes the high quality nearshore services Miratech provides to Genesys UK and British American Tobacco (BAT). These services include software development and testing, IT operations, and 24/7 technical support. Contributing to Miratech’s success is its innovative delivery model, the Managed Competence CenterTM, which results in consistent, reliable results for customers.
 
The nearshore team assisting Genesys UK and BAT consists of 220 professionals, including over 30 percent at the senior level. Team stability is demonstrated by the 25 percent of engineers who have been in place for five or more years.
 
Alex Petrov, Senior Director, Customer Care, Reporting and Analytics at Genesys, in an interview with Software magazine, noted, “Miratech’s professionals are deeply integrated in Genesys’ business processes and are working as if they were our own employees.”
 
Pavel Tkachev, Head of IT Ukraine Moldova Belarus at BAT, in an interview with Professional Outsourcing magazine, commented that a strong area of Miratech’s service is “a certain communication style, attitude, and cultural fit of outsource employees which is as important as their technical expertise.”   
 
Miratech’s offshoring services were previously recognized in 2009 through its inclusion in the Top 3 ITO Offshore Companies in Eastern/Central Europe by the Black Book of Outsourcing research agency. The agency conducts annual research to discover customer experiences with IT outsourcing providers, and assesses trends and industry dynamics. 
 
As the nominee for the Manager of the Year award, Maximenko began his IT career in 1998. He holds a Master’s degree in computer science, and several professional certifications, including Certified Project Management Professional, IAOP Certified Outsourcing Professional, and Certified ISO 23001 (Business Continuity Management) Auditor. 
 
This nomination acknowledges Maximenko’s highly effective approach to project governance, including his ability to quickly identify the right priorities in a project and his skill in finding multiple solutions to each new challenge. His innovative software engineering tracking process, based on a similar process widely used in manufacturing, has produced impressive successes.
 
In his LinkedIn recommendation for Maximenko, Arttu Hollmérus, Business Development Director at Lindorff stated, “He is clear in his communication and always proposes two or three options to handle a tricky situation. Alexander has substantial technical knowledge in the software development domain. He is able to understand complex issues and provide the needed solutions.”
 
Miratech has been invited to attend the Fourth Annual NOA Professional Awards Ceremony on May 19 at the Museum of Science and Industry in Manchester, England, where the final award winners will be announced.
 
Contact for Media
 
Stewart Christ, Miratech, Senior Vice-President, North America
Tel: +1 202 470 0845, e-mail: marketing@miratechgroup.com
 
About Miratech
 
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, Miratech has its headquarter in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Miratech serves its customers internationally, covering 560 locations. Miratech has been ranked highly in major industrial ratings, including the Global Services 100; the Software 500®; the NOA’s Outsourcing Professional Award; the EOA’s Award and The Global Outsourcing 100® and Best Five Companies in Eastern Europe, by IAOP®. Miratech is ISO 9001, CMM Level 3, ISO 27001 and ISO 22301 certified.
 
For additional information about Miratech, please visit www.miratechgroup.com.
 
About Genesys
 
Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. The company helps brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions, while maximizing revenue and loyalty. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate more than 24 billion contact center interactions each year. 
 
About BAT
 
BAT is one of the world’s tobacco leaders with more than 200 brands sold in over 200 markets. In 2015 the company sold 663 billion cigarettes, made in 44 factories in 41 countries. It employs more than 50,000 people worldwide, with many more indirectly employed through the supply chain.
 
About NOA
 
The NOA is the leading association serving both outsourcing professionals and the global outsourcing industry, and its vision is to grow the size and positive reputation of the industry. Its mission is to be both the home and global ambassador of world-class outsourcing. Currently, the NOA has affiliate organizations in Austria, France, Germany, the Netherlands, Belgium, Italy, and Spain.
 
About the Black Book of Outsourcing 
 
The Black Book of Outsourcing research business units are led by a team of dedicated and experienced professionals, who have remained in the same positions through various transitions. Additions to the leadership team have come as new divisions have been developed and new areas of research have grown. Each leader is dedicated to the original vision of providing clients with accurate information and the highest level of service available in the industry.