Miratech Launches New Programs at CX17

May 22, 2017

Miratech, a leading Genesys Professional Services & Consulting Organization is taking its Relentless Performance to new levels by introducing three new programs at the Genesys CX17 2017 conference. These new services help companies accelerate their Genesys programs and improve ROI during their digital transformation to improve customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

For organizations that are dealing with delays in their implementation and have been unable to get their projects back on track, Miratech introduces “Project Rescue™”, which begins with a complete audit of how their customer experience strategy is supported by Genesys, where the implementation has stalled and provides a comprehensive strategy on how to get the program back on track, with the skills and team to execute the plan flawlessly. Results are delivered in just weeks.

To help with fine-tuning and optimizing the Genesys Platform, Miratech is introducing, “Rapid ROI™”. Leveraging Miratech’s two decades of experience supporting many of the largest Genesys installations, the Miratech team helps provide new customer experience options, like self-service in just days.

Lastly, Miratech has created “Genesys Turn-Key™” a unique managed services offering that allows organizations to maintain on premise hardware for optimal security, but have the agility of cloud with a team of Genesys experts supporting infrastructure, development and help desk functions.

”Miratech has been a premier provider of Genesys services for over 17 years. We are excited to be a Bronze Sponsor of CX17, as it is a great opportunity to showcase our relentless performance to potential clients,” commented Tony De Cicco, Vice President, Customer Intelligence for Miratech.

With over 200 consultants, Miratech is the one of the largest Genesys Competence Centers globally with expertise covering 90 percent of all Genesys products across many industries, including hospitality, retail, telecommunications, banking, insurance, and the public sector. Miratech’s Professional Services help clients achieve exceptional results including up to 30 percent savings in future maintenance; a 100 percent success rate on customization and integration projects; and a decrease of up to 60 percent on incident resolution time.

“CX17 is a time to celebrate our valued partners who collaborate with us to turn customer journeys into lasting relationships,” said Paul Rolfe, vice president of global partners and alliances for Genesys. “CX17 becomes even more exciting through partners such as Miratech that showcase how their solutions integrate with our Customer Experience Platform to help companies engage with their customers and employees to create world-class experiences.”

Visit Genesys.Miratechgroup.com for further information.